Change Culture, Behavior, and Relationships.

By using Nonviolent Crisis Intervention® training as part of a comprehensive crisis prevention and intervention plan, you can learn how to defuse challenging and disruptive behavior before an incident escalates to a crisis situation. Successful implementation leads to a change in organizational culture, a change in adult professional behavior, and a change in staff relationships with both service users and stakeholders. These changes offer many benefits to your staff, your organization, and the individuals you serve.

Benefits to Staff
  • Reduce the risk of injury by decreasing the number of physical interventions.
  • Improve communication among staff by establishing a common language.
  • Boost staff confidence to intervene both verbally and physically.
  • Alleviate the stress and anxiety associated with confusion or uncertainty in crisis moments.
  • Feel safe at work again.

Benefits to Your Organization
  • Minimize the risk of potential liability.
  • Improve staff retention by providing the skills necessary to manage difficult situations.
  • Comply with legislative mandates and regulatory/accreditation guidelines.
  • Create and maintain a safe, caring, and respectful environment for staff and those you serve.
  • Demonstrate your organization’s commitment and contribution to a safer community.

Benefits to Those You Serve
  • Live, learn, and thrive in a safe and respectful environment.
  • Interact with positive role models who are well equipped to manage difficult situations.
  • Become an active participant in the debriefing process and learn new coping skills.
  • Receive staff guidance about making positive behavior choices in the future.
  • Feel supported by staff who are empathic, compassionate, and respectful.

Download a printable version of the Program Benefits [PDF].