"The program empowers employees to bring about peaceful, win-win solutions to workplace conflicts."

Al Goodjoin – Bronx, NY

Prepare Training® Program

This flexible training results in confident employees who respond safely and consistently to a variety of challenging situations. It helps proactive organizations:

  • Reduce disruptive incidents.
  • Prevent workplace violence.
  • Lower the risk of injury.
  • Improve customer and employee relations.
  • Reduce exposure to liability.
  • Build a culture of Respect, Service, and Safety at Work®.


Testimonials | Program Benefits



Training Options to Meet Your Specific Needs

The Prepare Training® program components are flexible and can be easily adapted to a variety of business environments. Choose from the following program options to help tailor the training to the evolving needs of your organization:


One-Day Foundation Seminar (Foundation Course and one Topic Module)

Foundation Course
Acquire the skills to respond effectively to anxious, irrational, angry, hostile, or potentially dangerous behavior and minimize the negative impact of challenging encounters.


Topic Modules
Meet the unique needs of your organization by combining a two-hour Topic Module with the Foundation Course to create a full day of training focused on a specific issue.

Three-Day Instructor Certification Program
Master the intervention techniques taught in the Foundation Course and become certified to tailor the program for in-house training.


Program Overview