Prepare Training® Program

CPI's Prepare Training® program is highly effective, adaptable training that utilizes CPI's proven methods for managing disruptive and aggressive behavior. With a core philosophy of Respect, Service, and Safety at Work®, the program offers proactive solutions so organizations can count on confident, well-trained employees who respond safely and consistently to a variety of challenging situations.


The strategies taught in the program have been effective in reducing the frequency and severity of crisis situations and increasing employee confidence and morale. The techniques can assist in strengthening and preserving relationships with coworkers and customers and aid in service recovery when problematic situations have damaged customer relations.


CPI recognizes that not every organization faces the same challenges. That's why the Prepare Training® program curriculum offerings are flexible and can be easily tailored to meet the ongoing needs of your organization.

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