Giving bad news is seldom easy, but it is a regular part of many jobs to provide information that an employee or customer does not wish to hear. Bad news may trigger anguish, agitation, even aggression. Making the person happy about bad news is not a realistic goal. However, by preparing in advance and presenting bad news in a way that is direct but tactful, the person is likely to feel supported, and at the very least, treated fairly. This module explores ways to avoid angry confrontations resulting from the delivery of bad news.
Giving Bad News training objectives:
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