High-tech, high-speed communication systems are cost effective and efficient, but tend to decrease face-to-face contact. This Topic Module examines methods to achieve effective communication when there is no opportunity to see the other person or persons. In addition, employees learn strategies for responding to anxious and/or defensive behaviors that can result from different communication methods.
Opening the Lines of Electronic Communication training objectives:
- Consider the effect of the various types of communication methods commonly used in today's workplace.
- Explore ways to prevent misunderstandings and to communicate respect, service, and safety when not face-to-face.
- Learn strategies for responding to anxious and/or defensive behaviors that result from different communication methods.
- Examine aspects of Postvention relative to communication that is not face-to-face.