Have you ever been in a situation like this?
A young man has a history of failed interventions, mental health issues, self‐harm, violent behavior, aggression, and assault. He’s the kind of person who, simply by his presence, raises the tension level with both residents and staff.
He enters the room, not liking anything. He becomes focused on another young man in response to a perceived slight. There are changes in his body language. He’s pacing the floor.
All eyes are on him, and no one knows what he’s going to do next.
This played out at Pine Hills Youth Correctional Facility.
Here’s what staff did:
“They recognized very quickly that this youth was in the early stages of escalation. A staff member pulled the youth aside, spent some time speaking with him, and was able to address the situation, to calm the resident, and quickly return him back to the regular programming activity.” —Jeff Holland, Quality Assurance Manager, Pine Hills
Without prevention skills, staff might have had a fight on their hands.
And we all know what fights mean. Injured residents, staff breaking up the fight, using restraint, angering the agitated person more. Injured staff. Hospital visits. Liability. Worker comp. Lost time. Long recoveries. And staff/resident rapport gets hurt too.
No one’s rehabilitating, no one’s trusting, and the cycle of violence continues.
With prevention skills, there’s less violence.
Less confinement. Fewer sanctions. Residents can participate in programming activities and do what most are in your facility to do: prepare to successfully transition back into the community. Or at the very least, not be a danger to themselves or others.
“Because the staff took those preemptive actions rather than reactive, they were able to intervene before the resident got himself worked up to a point where he was beyond rational discourse, and before there were problems. I think that in this situation, especially given this young man's history, the staff prevented something as serious as an assault, or perhaps even the need to use physical control measures, from occurring.” —Jeff Holland, Quality Assurance Manager, Pine Hills Youth Correctional Facility
You can’t reduce injuries and liability without skill.
Some people have an almost magical ability to bring calm to chaos. They have the Midas touch, without even putting their hands on a resident. Something in their demeanor gets people to calm down. To stand down and back off.
But it’s not magic. It can be taught. Everyone you work with can have this skill.
Here’s the key:
Jeff Holland uses CPI for staff and correctional officer training because it focuses on prevention and de-escalation skills. And beyond that, 97% of corrections facilities agree: CPI improves staff de-escalation skills and overall safety.
Without these skills, a staff member can miss an opportunity to de-escalate early. With these skills, all staff work together to keep everyone safe.
Reduce worker comp claims.
With CPI prevention and intervention skills, 62% of correctional facilities report reducing use of force by more than HALF. Your facility can even go as far as Pine Hills, where Jeff Holland reports that they lowered worker comp claims by 82%.
They also cut liability from an annual average of $250,000 down to $20,000.
You can deepen your physical skills too.
With proper implementation of CPI training, you’ll reduce the need to use restraint. The de-escalation skills are that powerful.
But sometimes staff get called into situations that have already escalated, and a resident poses severe risk of harm to self or others.
You’ll have nonharmful holding skills in your toolbox already from the Foundation Course. And if you need to deepen staff skill with holding techniques, we have a course called Nonviolent Crisis Intervention® Foundation Course With Advanced Physical Skills. It gives you facilitation strategies for teaching staff advanced physical interventions. It also shows you how to teach additional skills in risk assessment, problem solving, and, vitally, prevention.
Enhance your trauma-informed approach.
Most, if not all, of your residents come to you with profound trauma. Not only have they often committed violence, they’ve committed it partly because they’ve likely been subjected to it.
Violence breeds violence.
But you can stop the cycle.
With CPI, you’ll implement trauma-informed strategies to prevent aggression that stems from traumatic events. We’ll help you incorporate trauma-sensitive best practices into your staff trainings, policies, and procedures. We'll help you comply with legislation and regulations.
And you’ll have tools for helping your residents do more than react and survive. You’ll have proven techniques for helping them cope and rebuild their lives.
So what’s the ROI on CPI?
The bottom line is that by reducing injuries, liability, restraint, and worker comp claims, CPI will save you money. It will show your staff and residents how much you value their safety. It will give you a stable of nonviolent tactics to have at the ready when tense situations happen. Because if one technique doesn’t work, another will. And it literally can’t hurt to know them all.