​Prepare Training Topic Modules

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Prepare Training Topic Modules

After the Crisis

Participation in this Prepare Training® Topic Module will empower participants to:

  • Summarize the factual basis of a crisis event.
  • Explore assumptions and realities related to people’s response to crisis.
  • Improve team responses to crisis situations by identifying the positive aspects of an intervention, as well as areas that could be strengthened.
  • Build trust, confidence, and rapport among team members.
  • Support individual team members as feelings and perceptions are discussed.
  • Recognize and implement the steps involved in re-establishing communication with an individual who has acted out during a crisis incident whenever possible.

Challenged by Mental Illness at Work

Participants in this Prepare Training® Topic Module will be empowered to:

  • Explore assumptions and beliefs about mental illness.
  • Describe CPI’s working definition of mental illness and related terminology.
  • Discuss realities and myths about people living with mental illness.
  • Intervene in problem situations.
  • Refer individuals who may be experiencing a potential mental health crisis to appropriate resources.

Crisis Response Teams

Participation in this Prepare Training® Topic Module will empower participants to:

  • Explore the types of crisis events that require response from a Crisis Response Team.
  • Explain the importance of a team approach in responding to crisis situations.
  • Engage in the selection of Crisis Response Team member roles.
  • Summon Crisis Response Team members to a crisis scene when necessary.
  • Establish Crisis Response Team leadership quickly and efficiently.
  • Identify strategies to potentially decrease the likelihood of the violent use of weapons.
  • Describe the value of Crisis Response Team member debriefing following a crisis response.
  • Review and refresh the concepts and skills developed in the Prepare Training® Foundation Course.
  • Establish and maintain a workplace culture of Respect, Service, and Safety at Work®.

Giving Bad News

Participation in this Prepare Training® Topic Module will empower participants to:

  • Consider the implications of your organization’s policies, procedures, and protocols relevant to the delivery of any type of bad news.
  • Prepare for the delivery of bad news.
  • Deliver bad news in a manner that is respectful, service oriented, and physically and emotionally safe for everyone involved.
  • Obtain support after delivering or receiving bad news.
  • Review and refresh the concepts and skills developed in the Prepare Training® Foundation Course.
  • Establish or maintain a workplace culture of Respect, Service, and Safety at Work®.

How to Document Incidents

Participation in this Prepare Training® Topic Module will empower participants to:

  • Identify a reasonable time frame within which a report should be written following an incident.
  • Differentiate facts from opinions.
  • Explore the CPI FACT Model for documenting incidents.
  • Write a clear, organized, and objective incident report.
  • Objectively review incident reports.
  • Establish and maintain a workplace culture of Respect, Service, and Safety at Work®.

Opening the Lines of Electronic Communication

  • Consider the effect of the various types of communication methods commonly used in today’s workplace.
  • Explore methods for preventing misunderstandings and communicating with Respect, Service, and Safety at Work®.
  • Examine strategies for responding to anxious and/or defensive behaviors that result from different communication methods.
  • Consider aspects of Postvention relative to workplace problems stemming from electronic communication issues.

Setting Effective Limits

Participation in this Prepare Training® Topic Module will empower participants to:

  • Build confidence in dealing with challenging, resistive individuals.
  • Recognize and avoid personal power struggles.
  • Develop strategies to set clear, reasonable, enforceable limits.
  • Define and identify key elements of Empathic Listening.
  • Apply Empathic Listening skills as a tool for effectively setting limits.
  • Demonstrate the ability to confidently apply program content and skills to real-life work experiences.
  • Establish or maintain a workplace culture of Respect, Service, and Safety at Work®.

Situational Applications

Participation in this Prepare Training® Topic Module will empower participants to:

  • Review and refresh the concepts and skills developed in the Prepare Training® Foundation Course.
  • Apply concepts and skills from the Foundation Course and other Topic Modules to realistic workplace situations.
  • Experience and value the perspectives of others during a conflict or crisis situation.
  • Identify methods for obtaining support after problem situations and critical incidents.
  • Establish or maintain a workplace culture of Respect, Service, and Safety at Work®.
  • Promote teamwork through collaborative problem solving.

Workplace Substance Abuse

Participation in this Prepare Training® Topic Module will empower participants to:

  • Identify relevant areas of your organization’s Drug-Free Workplace policies and procedures.
  • Describe the prevalence, progression, and dangers of substance abuse.
  • Recognize and address workplace issues that may be related to alcohol, drugs, and other impairing substances.
  • Respect and protect workplace confidentiality.
  • Intervene in problem situations that may escalate to crisis.
  • Refer individuals who may be experiencing a substance abuse problem to appropriate resources.
  • Continue a constructive working relationship with an individual who has been referred for help.
  • Maintain a workplace atmosphere of Respect, Service, and Safety at Work®.

Workplace Bullying

Participation in this Prepare Training® Topic Module will empower participants to:

  • Apply relevant concepts and strategies from the Prepare Training® Foundation Course.
  • Define workplace bullying and identify related concepts.
  • Recognize characteristics of workplace bullying.
  • Identify strategies for responding safely if they are the targets of a bully.
  • Discuss strategies to minimize the possibility of workplace bullying and promote Respect, Service, and Safety at Work®.
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