CPI teaches professionals the skills to identify, prevent and de-escalate crisis in the workplace. With distinct levels of training, CPI offers solutions for every role and risk level, in every organisation.
We currently have over 38,000 Certified Instructors worldwide, 17,000+ partner organisations, 40+ years of experience, 15m+ trained professionals within 20+ countries. In summary, we have impacted on 300 million lives.
If that isn’t enough to convince you, there are also the following reasons to choose CPI.
Consistency of delivery
Our instructors are all directly employed by CPI and offer a consistent high standard of training.
Our instructors all hold a wealth of experience in health and social care or education sectors. They're not just trained to train CPI programmes.
MAPA and Pivotal Education legacy
Always looking on how we can improve our programmes and move with the times, we've taken our well-known MAPA brand and adapted it into two distinct programmes, Safety Intervention
and Verbal Intervention
. For the education sector, we've built on the Pivotal Education, a UK company CPI bought in 2017, legacy and developed Classroom Culture
We offer blended training options (virtual and face to face) as well as in class training.
We run open 'train the trainer' programmes
so you can have your own instructor or we can deliver training directly to your staff on your premises.
We can respond quickly and, if required, create a bespoke training programme to help you with your organisation's immediate needs.
Ongoing customer support
We have a CPI trainer available Monday-Friday, 9am-5pm if you have any training queries, as well as our customer service team
on hand for support.
Dedicated team member
Each customer organisation has a dedicated account manager. Not only that, but all CPI staff have the opportunity to experience the training CPI delivers so they can talk from first-hand experience.
Supporting content / resources
We deliver webinars targeted specifically at CIs and wider audiences and we organise other events both face to face and virtually. Blogs and other resources are available for free in our Resource Centre