Many types of crisis situations can occur in the workplace. These range from medical, legal, financial, and weather emergencies to hazardous materials spills, equipment failure, property impairment, and even extremely irrational internal or external customers.

It is vital that employees know how to proceed in any crisis situation. During a crisis involving possible violence, Crisis Response Team members and other employees need to remain in control in order to mitigate the crisis.

Crisis response planning is a comprehensive process. It should address the prevention, intervention, and Postvention phases of a wide variety of potential crisis situations. In any kind of crisis, simple and clear guidelines for directing our decisions and actions work best. If you’re looking to design simple and clear crisis response procedures, start by downloading our free Crisis Response Planning Checklist.

Most employees don’t begin the day expecting to deal with horrific circumstances at work. If a crisis involving the possibility of violence arises, it can seem to appear out of nowhere. This is sometimes the case. However, when reviewing violent incidents, we often find that there have been some predictable phases along the path toward a violent act.

This is why we created the Crisis Response Team Topic Module for CPI Certified Instructors. The course focuses on the formation and implementation of Crisis Response Teams to deal with crisis situations involving individuals who have lost—or are at risk of losing—emotional and physical control.

This module helps participants apply knowledge and skills from the Prepare Training® Foundation Course and other Topic Modules to their workplace realities. Through activities, discussions, and real-life scenarios, the module helps participants transfer what they’ve learned to the unique challenges they face every day.

The objectives of this Topic Module involve empowering employees to:
  • Explore the types of crisis events that require response from a Crisis Response Team.
  • Explain the importance of a team approach in responding to crisis situations.
  • Engage in the selection of Crisis Response Team member roles.
  • Summon Crisis Response Team members to a crisis scene when necessary.
  • Establish Crisis Response Team leadership quickly and efficiently.
  • Identify strategies to potentially decrease the likelihood of the violent use of weapons.
  • Describe the value of Crisis Response Team member debriefing following a crisis response.
Certified Instructors, whether you teach the Prepare Training®, Nonviolent Crisis Intervention®, or Dementia Capable Care program, you can augment your trainings with this Topic Module. Log in to order workbooks online, or give us a call! 

Not an Instructor? Feel free to call 888.426.2184 or email with any questions.