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Verbal Intervention™ Training (VI) equips staff with de-escalation skills and non-restrictive intervention techniques, giving them the confidence and competence to manage escalating behaviors. This program is ideal for facilities and roles with hands-off policies, or for staff that do not experience situations that warrant physical interventions.
Verbal Intervention™ is available as a first-time instructor certification and as a renewal or refresher for an existing VI-certified instructor.
Note: Please log in to access renewal and refresher course registrations.
Pre-training: Online Course
Before your virtual training begins, you must complete an online curriculum, which includes an introduction to Verbal Intervention™. You will review course content, explore CPI modules, and learn important facilitation strategies to maximize your training. You will receive an invitation to complete the online course approximately 10 days before your virtual training.
1 Day: 8:30 AM – 4:30 PM
Under the guidance of a Global Professional Instructor (GPI), you will attend a live, interactive instruction session where you will apply course content through a variety of activities, explore workplace scenarios with your peers, and work interactively with a GPI to discuss facilitation strategies. Upon completion of your Instructor Certification or Renewal training, you will be equipped to provide verbal de-escalation and non-restrictive intervention techniques to your colleagues.
•Training includes a one-hour lunch break. Please check in 15 minutes before the program begins.
•Start and end time may vary, but the total number of hours will not change. Confirm the start and end time in your registration email.
Online Certification Exam
To earn your certification or renewal, you must complete and pass the Online Certification Exam. You will receive an email with a link to this exam upon completing the live virtual session.
For organizations looking to provide additional compliance training to their employees, a Verbal Intervention™ Blended Non-Instructor Seminar training option is available. Under the guidance of a Global Professional Instructor, you will attend a portion of the Verbal Intervention™ Training including the online course and a half-day of the live virtual session. Attendees will receive a Certificate of Completion following the seminar.
Live Virtual Class Hours: 8:30 AM – 12:30 PM
December 1, 2022
Register for this Instructor Certification Program (ICP) to become a Certified Instructor.
To register for a CPI training program, you must sign in/create an account.
Register for this Renewal program to maintain your status as a Certified Instructor.
To register for this program, you must be a Certified Instructor or Business Administrator and sign in to your account.
If your instructor certification has lapsed, register for this Recertification program to reinstate your certification status.
Register for this Seminar to gain an understanding of this CPI training program.
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