Smiling female therapist sitting in an office facing a patient.

CPI Training for Behavioural Health Care Facilities

CPI provides staff in behavioural health settings with verbal, restrictive, and nonrestrictive techniques to prevent and safely de-escalate mental health related risk behaviours.

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CPI Courses

Person-Centred Training Solutions

CPI provides de-escalation techniques for all levels of behavioural and mental health staff. Our courses teach evidence-based crisis prevention skills with a focus on the Care, Welfare, Safety, and Security of every person involved.

Verbal Intervention Training

Ideal for behavioural health roles that require a hands-off approach. Staff learn verbal de-escalation strategies that mitigate distressing behaviour through an understanding of trauma and nonrestrictive interventions.

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Nonviolent Crisis Intervention Training

Teaches mental health professionals the skills needed to safely de-escalate crisis situations through both restrictive or nonrestrictive interventions.

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NCI With Advanced Physical Skills

Staff learn safe, advanced physical intervention techniques for situations involving individuals displaying hazardous complex behaviours. This program also teaches the less restrictive interventions presented in our VI and NCI courses.

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Make an Impact with CPI

Core Principles of Behavioural Health De-escalation

Staff and client safety are a top priority at behavioural health facilities. CPI provides organizations with the skills and techniques needed to create a sustainable culture of safety. CPI training empowers staff to mitigate challenging client behaviours by learning the core principles of crisis intervention and how they impact results.

Understand challenging behaviour

CPI’s person‑centred training ensures a consistently inclusive and culturally sensitive approach to the person displaying crisis behaviour. Course participants explore the effects of trauma and the psychology of the person in crisis, fostering deeper empathy during interventions.

Manage your response

Challenging client behaviour can prompt difficult emotions in staff members. CPI courses teach the importance of self-regulation before intervening. By learning to separate their emotional response from the situation, staff can safely de-escalate distressing behaviour instead of engaging in a power struggle with the client.

Physically intervene if necessary

Staff members may encounter situations where verbal de-escalation techniques are not enough to calm a distressed client. In these severe cases, it’s important for a staff member to feel confident utilizing physically restrictive practices. CPI courses teach safe physical interventions that prioritize both the safety of staff and clients.

Female nurse talking to a sad patient in a clinic hallway.

Group of young adults sitting in a circle on chairs talking with an adult.

Security officer talking to an upset patient with a nurse in the background.

Our Training Approach

Our train-the-trainer framework increases fidelity and adoption and ensures the most relevant training is delivered based on roles and risk levels.

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The Sustainable Impact of CPI Training

Our evidence-based crisis prevention programs have measurable impacts on the behavioural health organizations we serve.

73% of behavioural health facilities reduced restraint by 50-100%
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69% of behavioural health facilities cut workers’ comp claims by 20% or more View Success Story

55% of behavioural health facilities reduced challenging behaviour by over 30%
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Customer Success Story: Reduced Safety Interventions

Leaders at a youth behavioural center in Atlanta, Georgia, share the benefits they have seen from having staff trained in Nonviolent Crisis Intervention^®techniques, including an 85% reduction in safety interventions.