When someone becomes disruptive or assaultive, what should you do?
How you respond to a behaviour greatly determines the safety of everyone involved. Your response profoundly affects whether a crisis is prevented, or whether it escalates further. When a situation starts to spin out of control, panic and fear can drive a reactive response. But you can learn how to take control of an out-of-control situation with a proactive response.
Nonviolent Crisis Intervention℠ training helps you defuse situations early. It gives you tools and confidence to respond productively during crisis moments. It equips you with an effective framework for decision making and problem solving to de-escalate, safely respond to, and even prevent disruptive and assaultive behaviour.
Want to become a champion of care, safety, and prevention in your organization?
Get certified to train staff where you work!
The CPI Instructor Certification Program
First the training is taught to you. Then you learn how to teach it.
With our train-the-trainer program, you'll learn how to master prevention and intervention techniques. Then you'll become certified to teach what you've learned to your colleagues.
It begins with the Foundation Course.
This is where you learn the keys to defusing difficult behaviour.
In your first days of training, you'll learn early intervention and deceleration strategies that work. By exploring the language of behaviour, you'll learn how to prevent situations from escalating at the earliest possible stage. You'll get effective techniques to:
- Identify behaviours that can lead to a crisis.
- Assess risk, and choose which intervention to use and when.
- Use verbal and nonverbal techniques to resolve a crisis before it can become violent.
- Cope with fear and anxiety.
- Use CPI's disengagement skills to avoid injury if behaviour becomes physical.
"You're gonna be like, 'I wish I would have had this 10 years ago!'"
Renee Petkovich, Training Coordinator, Monroe Community Mental Health Authority
You'll also learn nonharmful holding skills. These will help you manage physical behaviour in the least restrictive, safest way possible. They're to be used only as a last resort, and only if an individual becomes an immediate physical danger to self or others. The focus is on:
- When it is and is not appropriate to physically intervene.
- How to prevent the need to physically intervene.
- Why—and how—to use team intervention strategies.
- How to assess the physical and psychological well-being of everyone involved in a crisis.
- How to maintain rapport with an acting-out individual.
- How to properly document an incident.
- Key steps for debriefing after a crisis—to prevent it from happening again.
Then you take it to the next level with Instructor Certification.
This is where you learn how to teach the Foundation Course to staff in your organization.
In your final days of CPI Instructor training, you’ll learn how to master prevention techniques so you can confidently teach them to your colleagues. You'll discover how to:
- Effectively teach adult learners.
- Educate staff about the risks of using restraints.
- Handle difficult questions and challenging participants.
- Be proficient at teaching both prevention techniques and physical interventions.
- Develop an ongoing Training Process.
- Access CPI’s free follow-up services to customize and support your ongoing training.
You choose how you want to become a Certified Instructor.
You can get trained and certified with our traditional classroom option. Or you can choose our blended eLearning option! See how to get training.
You can come to us, or we can come to you. Discover where to get training.
You'll love it because of the support.
When you're a Certified Instructor, you'll achieve a two-year CPI certification. Equipped with a comprehensive Instructor Guide and Instructor Kit, you'll have everything you need to teach staff how to safely manage and prevent crisis situations. And we'll have you covered with unparalleled support like no one else provides.
You can make your workplace safer. Are you ready to champion care, safety, and prevention?