Q: Can you give me a summary of the Prepare Training® program that I can share with my organization’s leadership?
A: CPI developed the Prepare Training® program in response to the increasing demand for adaptable solutions to manage disruptive behavior and potentially dangerous workplace situations. The program's proven strategies have been effective in reducing the frequency and severity of these situations, improving consistency in response patterns, increasing employee competence and confidence, and fostering a culture of Respect, Service, and Safety at Work®.
The program offers proactive solutions so your organization can count on confident, well-trained employees who respond consistently and effectively to a variety of challenging situations. Any workplace environment facing difficult or disruptive customers, employees, or visitors will benefit from this program. The program begins with a Foundation Course that provides employees with a common language and a decision-making process that's simple to recall in any crisis situation. This is then applied to a wide variety of escalating behaviors. The process is further expanded through Topic Modules that address specific issues and situations even more closely. Since 1980, more than 10 million professionals around the world have participated in CPI training.
Q: Can I teach a Topic Module to a group of employees who have not completed the Foundation Course?
A: No. Since every Topic Module relies on knowledge and skills already gained during the Foundation Course, employees need to complete the Foundation Course before being eligible to take one or more Topic Modules.
Q: How many people should I schedule to be in my trainings?
A: The Prepare Training® program's standards state that you may have from one to 40 participants in your classes in both the Foundation Course and any of the Topic Modules. Most Certified Instructors prefer classes of six to 20 participants for their first program. As your confidence increases, you may feel comfortable training larger groups. See the Instructor Certification Information section of your Instructor Portfolio for more information.
Q. Can I train with another Certified Instructor at my organization?
A. Yes. All program segments can be co-trained by a maximum of three Certified Instructors. See the Instructor Certification Information section of your Instructor Portfolio for more information.
Q. What options can I offer an employee who arrives late or leaves early from training?
A. It's a good idea to communicate the expectations for successful completion of any Prepare Training® program segment in your announcement and at the beginning of each class. These expectations should include attendance and participation. If a participant knows in advance that she must miss some of the training, it's best to advise her to re-schedule for another class. Late arrivals and early departures due to unforeseeable emergency circumstances can be addressed on an individual basis. If a small portion of the program was missed, you may be willing and able to work with that participant on an individual basis to cover the missing content. If a large portion of the program had to be missed, the employee should plan to re-attend the training.
Q. What options can I offer a participant who does poorly on the post-test?
A. Several factors can contribute to the post-test being difficult for some employees. Consider:
- Was the participant being inattentive?
- Was the participant taking the training seriously?
- Does the employee have difficulty reading and writing English?
- Does the employee have extreme anxiety about taking tests?
- Could it be that the participant was unable to concentrate due to personal or professional circumstances?
It's usually a good idea to have a conversation with the participant to determine the cause(s) of the difficulty and the best option to offer. You may:
- Require that he attend the session again.
- Have him take the post-test orally. Sometimes people know the information and can tell you the answers, but have difficulty writing them down.
- Suggest that he spend a week studying his notes and then re-write the post-test.
- Spend some time with the participant reviewing content, answering questions, and clarifying concepts. Then have him re-take the post-test.
If post-test results do not improve significantly, it will be best for the employee to take the class again.
Q. What should I do with the pre-tests?
A. The pre-tests for each training course are training tools and should be used to give a solid beginning to each training session. They provide your participants with an overview of the content. They get employees thinking about their knowledge and experience related to the content. They give you an indication of participants' knowledge and skills. You may want participants to keep their pre-tests for reference during your review of the pre-test. Alternatively, you may want to collect them. Either is fine. Think about your purpose—either in collecting or not collecting them. You will not submit the pre-tests to CPI for documentation. See the Facilitation Dynamics section of your Instructor Portfolio for further information.
Q. What if I have more questions?
A. Please call Instructor Services toll-free at 877.877.5390, fill out the Contact Us form, or email firstname.lastname@example.org.