Prepare Training Topic Modules

After the Crisis

Participation in this Prepare Training® Topic Module will empower participants to:

• Summarize the factual basis of a crisis event.
• Explore assumptions and realities related to people’s response to crisis.
• Improve team responses to crisis situations by identifying the positive aspects of an intervention, as well as areas that could be strengthened.
• Build trust, confidence, and rapport among team members.
• Support individual team members as feelings and perceptions are discussed.
• Recognize and implement the steps involved in re-establishing communication with an individual who has acted out during a crisis incident whenever possible.

Challenged by Mental Illness at Work

Participants in this Prepare Training® Topic Module will be empowered to:

• Explore assumptions and beliefs about mental illness.
• Describe CPI’s working definition of mental illness and related terminology.
• Discuss realities and myths about people living with mental illness.
• Intervene in problem situations.
• Refer individuals who may be experiencing a potential mental health crisis to appropriate resources.

Crisis Response Teams

Participation in this Prepare Training® Topic Module will empower participants to:

• Explore the types of crisis events that require response from a Crisis Response Team.
• Explain the importance of a team approach in responding to crisis situations.
• Engage in the selection of Crisis Response Team member roles.
• Summon Crisis Response Team members to a crisis scene when necessary.
• Establish Crisis Response Team leadership quickly and efficiently.
• Identify strategies to potentially decrease the likelihood of the violent use of weapons.
• Describe the value of Crisis Response Team member debriefing following a crisis response.
• Review and refresh the concepts and skills developed in the Prepare Training® Foundation Course.
• Establish and maintain a workplace culture of Respect, Service, and Safety at Work®.

Giving Bad News

Participation in this Prepare Training® Topic Module will empower participants to:

• Consider the implications of your organization’s policies, procedures, and protocols relevant to the delivery of any type of bad news.
• Prepare for the delivery of bad news.
• Deliver bad news in a manner that is respectful, service oriented, and physically and emotionally safe for everyone involved.
• Obtain support after delivering or receiving bad news.
• Review and refresh the concepts and skills developed in the Prepare Training® Foundation Course.
• Establish or maintain a workplace culture of Respect, Service, and Safety at Work®.

How to Document Incidents

Participation in this Prepare Training® Topic Module will empower participants to:

• Identify a reasonable time frame within which a report should be written following an incident.
• Differentiate facts from opinions.
• Explore the CPI FACT Model for documenting incidents.
• Write a clear, organized, and objective incident report.
• Objectively review incident reports.
• Establish and maintain a workplace culture of Respect, Service, and Safety at Work®.

Opening the Lines of Electronic Communication

• Consider the effect of the various types of communication methods commonly used in today’s workplace.
• Explore methods for preventing misunderstandings and communicating with Respect, Service, and Safety at Work®.
• Examine strategies for responding to anxious and/or defensive behaviors that result from different communication methods.
• Consider aspects of Postvention relative to workplace problems stemming from electronic communication issues.

Setting Effective Limits

Participation in this Prepare Training® Topic Module will empower participants to:

• Build confidence in dealing with challenging, resistive individuals.
• Recognize and avoid personal power struggles.
• Develop strategies to set clear, reasonable, enforceable limits.
• Define and identify key elements of Empathic Listening.
• Apply Empathic Listening skills as a tool for effectively setting limits.
• Demonstrate the ability to confidently apply program content and skills to real-life work experiences.
• Establish or maintain a workplace culture of Respect, Service, and Safety at Work®.

Situational Applications

Participation in this Prepare Training® Topic Module will empower participants to:

• Review and refresh the concepts and skills developed in the Prepare Training® Foundation Course.
• Apply concepts and skills from the Foundation Course and other Topic Modules to realistic workplace situations.
• Experience and value the perspectives of others during a conflict or crisis situation.
• Identify methods for obtaining support after problem situations and critical incidents.
• Establish or maintain a workplace culture of Respect, Service, and Safety at Work®.
• Promote teamwork through collaborative problem solving.

Workplace Substance Abuse

Participation in this Prepare Training® Topic Module will empower participants to:

• Identify relevant areas of your organization’s Drug-Free Workplace policies and procedures.
• Describe the prevalence, progression, and dangers of substance abuse.
• Recognize and address workplace issues that may be related to alcohol, drugs, and other impairing substances.
• Respect and protect workplace confidentiality.
• Intervene in problem situations that may escalate to crisis.
• Refer individuals who may be experiencing a substance abuse problem to appropriate resources.
• Continue a constructive working relationship with an individual who has been referred for help.
• Maintain a workplace atmosphere of Respect, Service, and Safety at Work®.

Workplace Bullying

Participation in this Prepare Training® Topic Module will empower participants to:

• Apply relevant concepts and strategies from the Prepare Training® Foundation Course.
• Define workplace bullying and identify related concepts.
• Recognize characteristics of workplace bullying.
• Identify strategies for responding safely if they are the targets of a bully.
• Discuss strategies to minimize the possibility of workplace bullying and promote Respect, Service, and Safety at Work®.