Our Training Approach

We offer a training framework — train-the-trainer — that turns employees into subject matter experts. These experts are your CPI Certified Instructors who then teach other members of your organization.

Following a train-the-trainer model increases fidelity and adoption and allows you to integrate existing organizational policies and standards.

How it works


We certify your trainers

CPI Professional Instructors train and prepare selected staff to become Certified Instructors for your organization.


Your trainers train their colleagues

Certified Instructors conduct ongoing trainings to other staff using courses and materials provided by CPI.


Your staff gain skills and confidence

Trained staff acquire the common vocabulary and practical expertise they need to safely address challenging situations.

Beyond the initial training

CPI continues to support your Certified Instructors, from offering training refreshers to answering questions about programs to providing materials and guidance to help ensure staff retain what they’ve learned.

Training Options

Find training near you

CPI schedules more than 500 training events annually in North America. It’s easy to find a training program in your area.

Find a Training Program Near You

CPI trains at your organization

A CPI Global Professional Instructor facilitates training on-site with your designated Certified Instructors.

Ask Us About On-Site Training

Direct delivery

If you do not have the appropriate staff to serve as a Certified Instructor, CPI will come your organization and train your staff directly.

Ask Us About Direct Delivery

Selecting Certified Instructors

CPI recommends that organizations take time to carefully consider which candidates are best suited to participate in the Instructor Certification Program. These employees will have a significant impact on the overall success of the CPI training program at an organization.

Show compassion and empathy for the people they will be training.

Demonstrate skill in using a variety of training techniques.

Present information clearly to individuals and groups alike.

Possess the ability to successfully control and lead a group.

Meet your organization’s expectations for providing timely, effective training.


Ready to Talk?

Let us help you determine which training approach best fits your organization’s needs.