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- Complaints Policy
Compliments and Complaints
This statement was last reviewed in December 2023
CPI International offers high quality products and services to our customers delivered in a friendly but professional way. We welcome feedback from you whether it be positive or not so positive.
Compliments
If you would like to tell us about your experience of any interaction with CPI you may do so by emailing CPICustomerCare@crisisprevention.com
Complaints
We always endeavour to meet and exceed your expectations, however we appreciate sometimes things don’t quite go to plan.
If for any reason you are not satisfied with any of the products and/or services offered by CPI we would encourage you to let us know. Your thoughts and comments are important to us and help us to review and improve what we do and the way in which we do it.
If you are participating in one of our training events, please raise any issues or concerns with the Global Professional Instructor delivering the course. If for any reason you are dissatisfied with their response or the issue is unresolved, please email your concerns to CPICustomerCare@crisisprevention.com
On receipt of your email CPI will:
- Acknowledge your email within 48 hours.
- Investigate and respond to a complaint with 28 days of receipt. There may be some circumstances whereby information has to be gathered and we may not have a full response within that time frame, however, this will be communicated to you and we will set out a realistic time frame in which we are able to respond fully.