MAPA® Programme Details Foundation Level

Back to MAPA® (Management of Actual or Potential Aggression)

Does your organisation work with potentially vulnerable people, or those who display behaviours that challenge?

With the MAPA® Foundation course, you'll learn the keys to defusing difficult and challenging behaviour. The programme is modular and can be easily adapted to your particular environment. It provides four key learning objectives:

  1. Identify behaviour that indicates an escalation towards aggression and violence, and take appropriate measures to avoid, decelerate and/or de-escalate crisis situations.
  2. Assess the level of risk associated with crisis behaviour and make appropriate decisions to manage such risks.
  3. Use suitable and acceptable physical interventions (if required as a last resort) to reduce or manage risk behaviour.
  4. Identify the impact of crisis events and describe post-crisis responses that can be used for personal and organisational support and learning.

Fully flexible, the programme can be tailored to your needs. For example, if your organisation does not need physical holds, but staff need disengagement skills, then the programme can be delivered in just one day.

If your organisation works with individuals whose behaviour may be more unpredictable and present a higher risk, you should also check out the MAPA® Advanced programme.

Delivery Options

Instructor Certification
First the training is taught to you. Then you learn how to teach it. With our train-the-trainer, five-day Instructor Certification Programme, you'll learn how to master prevention and intervention techniques. Then you'll become certified to teach what you've learned to colleagues within your organisation. The benefits, standards, policies and procedures governing certification are also examined, as well as the legal framework in which you operate.

On-Site Delivery
We can bring the training direct to your staff at your premises. The course can be uniquely customised to meet your needs. Through consultation with our Instructor Services team, we will help you determine the right programme based on your organisation's needs and the individuals you support. You will have the opportunity to discuss and problem-solve issues within your workplace. We give you maximum convenience. Simply pick a date that's convenient for you, and we'll handle everything else.


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