The programme introduces values focused on balancing responsibilities for Care, Welfare, Safety, and Security℠ to promote consistent, calm adult behaviour. Course topics include:
The Crisis Development Model℠
Learn the definitions of crisis development behaviour levels and match behaviour levels with the staff approaches most effective in responding at each level to prevent further escalation.
Explore how body position, posture, touch, and personal space impact a pupil's behaviour.
Examine how the way you say what you say can influence how a pupil perceives your message.
Verbal Communication - Escalation and Interventions
Introduces Empathic Listening as a tool in staff interventions and explores scripted interventions that can help de-escalate a situation.
What are the underlying factors that may influence pupil behaviour? Explore how staff can maintain professionalism to assure a consistent, calm response even during difficult encounters.
Staff Fear and Anxiety
Explore the realities of fear and anxiety and how responses are influenced by physiological and psychological reactions.
Analyse the risks associated with different behaviours, encouraging critical evaluation and reasoning in response decisions. Introduces the Decision-Making Matrix as a mental model for situational or behavioural risk assessment.
Physical Interventions — Disengagement Skills
Introduces principle-based skills for responding to various levels of physical risk behaviour.
Physical Interventions — Holding Skills
Understand the risks of restraint use. Explore progressive team responses to physical risk behaviours, and essential decision making for discontinuing restraint use as soon as possible.
Explore the importance of restorative approaches following crisis events. Questions to consider in structuring Restorative Conversations aimed at maintaining and improving relationships and routines are discussed and practiced.