A man and woman having a conversation at a reception desk in a hospital.

CPI Training for Health Care Facilities

Empower all staff to create safe and trauma-informed environments.

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Training Programmes Designed to Manage Risk Behaviours

CPI training programmes provide strategies and techniques for all health care professionals, from frontline and nursing teams through to reception and support staff.

These strategies and techniques focus on the Care, Welfare, Safety, and SecuritySM of both staff and those in their care with evidence-based de-escalation, conflict reduction and crisis prevention approaches.

A female nurse consoling a patient in a hallway

Our Training Objectives

  • Prevent escalating behaviours
  • Intervene and de-escalate risk behaviours
  • Reduce or eliminate use of restraint
A female nurse leading a presentation

Who Do We Train

We provide training for health care staff across different roles and setting, encompassing front-line and nursing team, reception staff and support personnel. CPI training extends to diverse environments, including mental health departments, aged care facilities and acute hospital settings.

Why we changed MAPA?
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Training for Every Risk Level

Most Popular Training Programmes

Our training helps staff prepare for and reduce conflicts, creating a safer workplace.

Verbal Intervention

This programme focuses on prevention using verbal de-escalation skills.

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Trauma-informed training.
Prevention and verbal de-escalation skills.

Safety Intervention Foundation

Formerly known as MAPA, this training teaches staff de-escalation skills, non-restrictive and restrictive interventions.

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Trauma-informed training.
Prevention and verbal de-escalation skills.
Disengagement safety techniques.
Risk assessment framework.
Physical intervention techniques.

Safety Intervention Advanced/Advanced & Emergency

Formerly known as MAPA, the programme focuses on more complex or extreme risk behaviours.

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Trauma-informed training.
Prevention and verbal de-escalation skills.
Additional non-restrictive and restrictive interventions for risk behaviour.
Explicit focus on safety intervention for extreme risk behaviour (including floor holding and other emergency interventions).
Disengagement safety techniques.
Risk assessment framework.
Physical intervention techniques.
Expanded decision-making skills.
Introduces the Brøset Violence Checklist.

Specialised Health Care Training Programmes

Additional training programmes designed specifically for health care professionals.

Prevention First Online Training
Designed for lower risk conflict resolution situations, it expands awareness of workplace conflicts and the behaviours that cause it.
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Clinical Holding
This training provides the skills to deliver essential care safely and effectively for a person who lacks capacity and is in their best interests.
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Dementia Capable Care
The programme provides nursing and health care workers with the tools to care for those living at different stages of dementia.
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Renewal Training Programmes

We provide multiple renewal certification programmes for Certified Instructors, with virtual and blended delivery options.

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Learn how CPI’s health care training programmes can benefit your organisation.