MAPA® (Management of Actual or Potential Aggression)

Practical skills and solutions for behaviours that challenge

With a focus on prevention, our MAPA® (Management of Actual or Potential Aggression) programme teaches management and intervention techniques to help you cope with escalating behaviour in a professional and safe manner.

Boost staff confidence
Know how to choose the least restrictive intervention.
Improve organsational culture
Create an environment of empathy, compassion and respect.
Demonstrate compliance
Show your commitment to statutory regulations.
Raise staff skills
Improve verbal and nonverbal de-escalation techniques.
Reduce the risk
Decrease the number of physical injuries and accidents.
Strengthen relationships
See the change amongst colleagues and those in your care.

City or ZIP/Postal Code

Our training helps staff prepare for and reduce crisis situations, creating a safer workplace.

Crisis Prevention Programmes

Other Programmes

Are you dealing with behaviours that challenge? No matter where you work, we'll show you how to bring calm to chaos. Whatever your sector, we have solutions that work for you and your workplace.

Find the information and insights you need to create and maintain a safe, supportive workplace.

MAPA® (Management of Actual or Potential Aggression)

​Practical skills and solutions for behaviours that challenge

Boost staff confidence

Improve organsational culture

Demonstrate compliance

Raise staff skills

Reduce the risk

Strengthen relationships

Practical skills and solutions for behaviours that challenge