MAPA® (Management of Actual or Potential Aggression)

​Practical skills and solutions for behaviours that challenge

With a focus on prevention, our MAPA® (Management of Actual or Potential Aggression) programme teaches management and intervention techniques to help you cope with escalating behaviour in a professional and safe manner.

  • Boost staff confidence

    Know how to choose the least restrictive intervention.

  • Improve organsational culture

    Create an environment of empathy, compassion and respect.

  • Demonstrate compliance

    Show your commitment to statutory regulations.

  • Raise staff skills

    Improve verbal and nonverbal de-escalation techniques.

  • Reduce the risk

    Decrease the number of physical injuries and accidents.

  • Strengthen relationships

    See the change amongst colleagues and those in your care.

Upcoming Training and Events

Register for MAPA® training Find a MAPA® training programme near you