CPI Verbal Intervention Training

CPI Verbal Intervention programme, which was formerly an element of MAPA®, trains staff to respond to crisis situations with a focus on prevention using verbal de-escalation skills and strategies where restraint is inappropriate.

A woman offering another woman verbal intervention support

Training Outline

Key Features of the Training

CPI Verbal Intervention incorporates trauma-informed and person-centred approaches. We recommend this training for professionals who work in environments that require them to manage and respond to escalating behaviour without using restrictive or physical intervention techniques. Participants will engage with seven modules, starting from understanding behaviours to post-crisis assessment.

We have taken the term MAPA® which was used to describe the full curriculum and divided it into two distinct programmes:

This programme, Verbal Intervention enables you to teach all the CPI preventative approaches and Safety Intervention enables you to teach all the CPI preventative interventions plus the disengagements and/or holding skills.

An older man recognising crisis behavior in another man and offering support

Recognise & Respond to Crisis Behaviour

Participants learn to recognise signs of distress and gain a broad range of tools to help them intervene early to prevent conflict and escalation. They’ll gain a clear understanding of using the right skills at the right time to effectively de-escalate when conflict arises, so that a behavioural crisis doesn’t occur.  

A woman with a marker and a man with a notebook in front of a Verbal Intervention training flip chart

Best Practice in Adult Learning

Verbal Intervention is based on the latest principles in adult learning with an emphasis on simple strategies that can be immediately used by your entire staff.

Group of men and women sitting in a circle sharing notes on verbal intervention

Evidence-Based & Internationally Accredited

The course is based on the latest research and includes approaches that have a proven track record of effectiveness.

The programme provides both Continuing Education Credits (CEC) and Continuing Professional Development (CPD) Credits.  

Benefits of Verbal Intervention Training

Minimise Staff Time Off the Floor
Our online, tablet-friendly course allows individuals to carry out learning in their own time. This is then supported by applied follow-up classroom practice.
Compliant with Statutory and Legal Requirements
We ensure that all our training programmes are completely up to date with current legislation.
Employee Performance and Better Outcomes
Preventing workplace crisis reduces staff burnout and increases feelings of safety and job satisfaction. By reducing conflict situations, it increases staff confidence and improves outcomes for the people you support.
Why we changed MAPA?
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Business impact

Our Training Supports your Organisation

We work with organisations to foster safe and positive environments. Here's how.


of Customers Improved Skills and Confidence


of Organisations Have Seen a Reduction in Crisis Behaviour


Years of Experience

How it Works

Our Training Approach

Once you have registered with us, our team trains your staff and equip them with the necessary tools to effectively teach your organisation. This is our training framework — train-the-trainer — that turns employees into in-house behaviour leads.

Learn how our training programmes can benefit your organisation
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Other Programmes

Most Popular Training Programmes

Our training helps staff prepare for and reduce conflicts, creating a safer workplace.

Verbal Intervention

This programme focuses on prevention using verbal de-escalation skills.

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Trauma-informed training.
Prevention and verbal de-escalation skills.

Safety Intervention Foundation

Formerly known as MAPA, this training teaches staff de-escalation skills, non-restrictive and restrictive interventions.

View Programme
Trauma-informed training.
Prevention and verbal de-escalation skills.
Disengagement safety techniques.
Risk assessment framework.
Physical intervention techniques.

Safety Intervention Advanced/Advanced & Emergency

Formerly known as MAPA, the programme focuses on more complex or extreme risk behaviours.

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Trauma-informed training.
Prevention and verbal de-escalation skills.
Additional non-restrictive and restrictive interventions for risk behaviour.
Explicit focus on safety intervention for extreme risk behaviour (including floor holding and other emergency interventions).
Disengagement safety techniques.
Risk assessment framework.
Physical intervention techniques.
Expanded decision-making skills.
Introduces the Brøset Violence Checklist.

Full Training Suites by Sector

Discover our training programmes relevant for your sector.

Health Care
Training programmes for health care professionals and support staff to create safe and trauma-informed environments.
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Social Services
Training programmes designed to empower all staff, from carers to social workers, to create safe and trauma-informed environments.
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Training programmes for schools to create safe and positive environments.
View Education Programmes
Other Service Industries
Training programmes for service-oriented professionals to manage and de-escalate disruptive situations and reduce conflicts.
Other Service Industries Programmes

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Learn how Verbal Intervention Training can benefit your organisation.