CPI teaches professionals the skills to identify, prevent and de-escalate crisis in the workplace. With distinct levels of training, CPI offers solutions for every role and risk level, in every organisation.

We currently have over 38,000 Certified Instructors worldwide, 17,000+ partner organisations, 40+ years of experience, 15m+ trained professionals within 20+ countries. In summary, we have impacted on 300 million lives.

If that isn’t enough to convince you, there are also the following reasons to choose CPI.

RRN certificated

Having set up the Restraint Reduction Network in 2017 before passing it to BILD, CPI has a rich history in setting and adhering to best practice, guidance and legislation as well as supporting our customers to do the same.

Consistency of delivery

Our instructors are all directly employed by CPI and offer a consistent high standard of training.

Sector experience

Our instructors all hold a wealth of experience in either the health and social care or education sectors. They're not just trained to train CPI programmes.

MAPA and Pivotal Education legacy

Always looking on how we can improve our programmes and move with the times, we've taken our well-known MAPA brand and adapted it into two distinct programmes, Safety Intervention and Verbal Intervention. For the education sector, we've built on the Pivotal Education, a company CPI bought in 2017, legacy and developed Classroom Culture.

Flexible training

We offer blended training options (virtual and face to face) as well as in class training.

We run open 'train the trainer' programmes so you can have your own instructor or we can deliver training directly to your staff on your premises.

Quick response

We can respond quickly to help with your organisation's immediate needs.

Ongoing customer support

We have a CPI trainer available Monday-Friday, 9am-5pm if you have any training queries, as well as our customer service team on hand for support.

Dedicated team member

Each customer organisation has a dedicated account manager. Not only that, but all CPI staff have the opportunity to experience the training CPI delivers so they can talk from first-hand experience.

Supporting content / resources

We deliver webinars targeted specifically at CIs and wider audiences and we organise other events both face to face and virtually. Blogs and other resources are available for free in our Resource Centre.

CI Conference

We run a popular biennial conference at which you can hear expert opinion and keynotes as well as find about any additional training tips and programmes. It’s also a great networking opportunity.

Case studies

We can work with you on case studies to showcase your success and values to governing bodies / organisations or those connected to your service users, patients or learners.