CPI teaches professionals the skills to identify, prevent and de-escalate crisis in the workplace. With distinct levels of training, CPI offers solutions for every role and risk level, in every organisation.
We currently have over 38,000 Certified Instructors worldwide, 17,000+ partner organisations, 40+ years of experience, 15m+ trained professionals within 20+ countries. In summary, we have impacted on 300 million lives.
If that isn’t enough to convince you, there are also the following reasons to choose CPI.
Having set up the Restraint Reduction Network
, in England, in 2017 before passing it to BILD, CPI has a rich history in setting and adhering to best practice, guidance and legislation as well as supporting our customers to do the same. We meet or exceed the Restraint Reduction Network Training Standards.
Consistency of delivery
Our instructors are all directly employed by CPI and offer a consistent high standard of training.
Our instructors all hold a wealth of experience in either the health
and social care
sectors. They're not just trained to train CPI programmes.
MAPA and Pivotal Education legacy
Always looking on how we can improve our programmes and move with the times, we've taken our well-known MAPA brand and adapted it into two distinct programmes, Safety Intervention
and Verbal Intervention
For the education sector, we've built on the Pivotal Education legacy a company set up by Paul Dix (author of When the Adults Change). CPI bought Pivotal Education in 2017 and we've since created the Classroom Culture
training programme, taking the five pillars of Pivotal practice and developing into the Five Principles of CPI to further enhance our behaviour training offering for schools
We offer blended training option
s (virtual and face to face) as well as in class training.
We run open 'train the trainer' programmes
so you can have your own instructor or we can deliver training directly to your staff on your premises.
We can respond quickly to help with your organisation's immediate needs.
Ongoing customer support
We have a CPI trainer available Monday-Friday, 9am-5pm if you have any training queries, as well as our customer service team
on hand for support.
Dedicated team member
Each customer organisation has a dedicated account manager. Not only that, but all CPI staff have the opportunity to experience the training CPI delivers so they can talk from first-hand experience
We deliver webinars
targeted specifically at CIs and wider audiences and we organise other events both face to face and virtually. We run popular conferences, events and webinars at which you can hear expert opinion and keynotes as well as find about any additional training tips and programmes. It’s also a great networking opportunity.
Blogs and other resources are available for free in our Resource Centre
. Educators can email their questions about managing behaviour in their school and we'll address them on our Voices of CPI Q&A Forum page
. We also have a sector specific monthly e-newsletter
that you can sign up to.
We have a number of case studies
from customers so you can see the impact of our training across all our sectors. Once your training is complete and implemented, we can work with you on a case study for your organisation to showcase your success and values to governing bodies / organisations or those connected to your service users, patients or learners.