Voices of CPI Blog

Perspectives and insights from experts and partners.

Recent Blogs

Dementia Care
Get Creative to Recruit and Retain Dementia Care Workers!
Finding quality dementia care workers is tough in today’s labor market. Consider adopting these five innovative recruitment and retention strategies.
Health Care
How CPI Training Supports Compliance with Workplace Violence Prevention Standards
Learn how CPI training supports compliance with requirements like the Joint Commission’s current workplace violence prevention standards.
Health Care
An Inside Look: How CPI Successfully Implements De‑escalation Training in Health Care Facilities
The impact of de-escalation training in health care facilities is often determined by how it is designed and executed. Explore CPI’s time-tested implementation process designed to maximize your ROI.
Health Care
Creating a Culture of Safety in Health Care Starts with Coordination
Just like delivering patient care, creating a culture of safety in health care requires a coordinated effort.
Dementia Care
Gardening Activities for Persons Living With Dementia
For persons living with dementia and other cognitive challenges, purposeful activities that relate to nature and gardening can be very therapeutic.
Education
Preparing for Difficult Conversations Along the Pathway to Student Success
Effective preparation for difficult conversations not only helps your students succeed; it helps you grow as an educator, too.
Education
Our Tone of Voice Tells the Truth
Our nonverbal communication signals safety or danger and our tone of voice matters more than the words we speak. This paraverbal communication is key to a successful classroom.
Health Care
18 Strategies for Building Rapport with Patients
Properly responding to agitated behavior and—better yet—preventing it, starts with building rapport with patients. This Certified Instructor shares his strategies for success.
Dementia Care
Caring for Dementia: The Where and the Who
Families seeking the best way for caring for dementia should prioritize the care providers, the quality of the care, and the options available.
Education
The Integrated Experience: Your Role in School Climate and Culture
Our behavior can influence not only our students, classrooms, and fellow staff members, but school climate and culture as well.
Education
How to Successfully Implement De-escalation Training in Schools
You’re ready to bring evidence-based de-escalation training to your school. But first, dive into the process CPI uses to ensure you are set up for success.
Education
De-escalation Strategies in the Classroom: One District’s Approach
Discover how Maryland’s largest school district went about successfully implementing de-escalation strategies in the classroom.
Education
Training that Emphasizes Safety, Consistency, and Restraints as a Last Resort
We believe that consistency in training requirements, definitions, and reporting will lead to more positive outcomes for children, families, and schools.
Dementia Care
Person-Centered Care is Key to Equality and Diversity in Dementia Care
Dementia care providers need to become more culturally aware and competent to gain the trust and respect of a diverse client population.
Dementia Care
Designing Dementia Capable Environments Workshop—EFA 2022
Dementia Care Specialists at CPI shares expert insight into how to design dementia friendly care environments at the Environments for Aging (EFA) Conference.
Health Care
10 Hospital Safety Tips for Visitors Update
Hospital safety tips for visitors are not a one-size-fits-all approach, but there are important choices to keep in mind when visiting a loved one in a health care setting.
Education
Educators, Practice Your Emotional Regulation Skills
Emotional regulation starts with understanding what is beneath the behavior that is creating agitation, irritation, anxiety, worry or anger.
Education
Add Classroom Design to Your Behavior Management Toolkit
An excerpt from our Creating Engaging Learning Environments eBook; bridging collaborative classroom design elements with CPI behavior management techniques.
Dementia Care
Living With Dementia Means Living in The Moment
Our hope for 2022 is that every person living with dementia is enabled to fulfill their potential and live with quality of life, in each moment.
Education
Unlocking the Power of Active Listening Leadership
Active listening leadership builds bridges of possibility while attending to the gaps of dissension that keep schools and organizations from thriving.
General
CPI Introduces the Certified Instructor Professional Association (CIPA)
The Professional Enrichment Series of speakers is available exclusively to CPI Certified Instructor Professional Association (CIPA) members.
Health Care
Top 5 Workplace Safety Resources for Health Care Professionals
Health care professionals will find these CPI prevention and de-escalation resources beneficial as they navigate through 2022.
Education
Caring for Students Exposed to Negative Peer Behavior
When students see negative peer behavior, don’t ignore it. Help them understand what’s behind the behavior and start creating cultures of felt safety.
Education
Support Students Who Present Challenging Behaviors
The best behavior management training not only helps educators address challenging behaviors in students; it helps the students themselves.
Education
What Makes a Resilient Educator?
A resilient educator is a critical component to student success and staff retention. Learn strategies for empowering yourself and your colleagues.
Education
Reading Resources for Teachers: Top 10 of 2021
Educators like you found these reading resources for teachers helpful this year. Download your personal copies and share the links with your fellow educators.
Dementia Care
A Holiday Message from Our Team
This holiday season, our team has a very special message to share.
Health Care
A Culture of Safety in Health Care? It Starts With Civility.
Health care environments mired in incivility will be hard-pressed to achieve a culture of safety. It takes collaboration and a commitment to change.
Education
Managing Student Behavior is About More Than You Think
Educators need to model emotional self-regulation before they can begin managing student behavior in a way that builds character and independence.
Dementia Care
Preparing the Holidays for People with Dementia
While holidays for people with dementia may not be the same as they were, knowing how to adapt traditions and celebrations can still bring joy to all.
Health Care
Hospital Security Directors: Bridging Departments for a Safer Facility
Hospital security directors are experts on workplace violence prevention, but a safe hospital requires that every department collaborate to reduce risks. This is where CPI comes in.
Education
Students Communicate Through Behavior. Are You Listening?
Once we understand that all behavior is communication, we begin to hear our students’ feelings, validate them, and manage a healthier learning environment for everyone.
Health Care
What To Do When an Agitated Patient Starts Screaming at You
Knowing how to respond to an agitated patient can mean the difference between de-escalating the situation or allowing it to escalate into a crisis.
Health Care
Stop Workplace Violence Against Health Care Workers
High-stress health care environments often lead to violence against health care workers. Training staff on de-escalation techniques can help.
Dementia Care
Serving Those Who Served: Dementia in Veterans
They served our country with honor. But when the physical and emotional toll of that service leads to dementia in veterans, it’s our turn to serve.
Education
Intuition vs. Logic: How Educators Can Keep Their Emotional Brain in Check
You can’t make rational decisions in your classroom if you are too emotional, but you need the emotional brain to rationally sort through options, too. CPI share strategies to help educators find that balance.
Behavioral Health
Support All Levels of Risk: Advanced Physical Intervention Training
Learn how CPI Advanced Physical Skills training extends beyond advanced physical interventions, providing problem-solving and decision-making skills that benefit all levels of risk.
Education
3 Ways To Turn Ultimatums Into Positive Student Interactions
Educators who know how to turn ultimatums into positive student interactions can strengthen relationships instead of challenging or damaging them.
Dementia Care
Optimizing Mental Health for those Living with Dementia and their Loved Ones
You can help those living with dementia and their loved ones “live well” by taking the time to understand and address their mental and emotional health.
Education
Beyond the Student: How Educators Can Help Alleviate Parental Anxiety
Educators are playing a key role in helping children re-acclimate to the classroom. But this year, there is a growing need for them to help alleviate parental anxiety around this transition too.
Dementia Care
Chemical Restraints in Nursing Homes: Dementia Care Specialists Responds to NY Times Article
Dementia Care Specialists responds to a news article on the over-use of chemical restraints in nursing homes and explains why person-centered care is the answer to achieving better outcomes.
Dementia Care
Help People with Dementia and Their Loved Ones Thrive
You can help people with dementia by offering care, service and support that addresses the individual’s personhood as well as the needs of their loved ones.
Health Care
How Crisis Intervention Training Helps This Hospital Reduce Violence
This study shows that putting just 2% of payroll toward crisis prevention training can reduce the potential for hospital workplace violence by 23%. 
Education
Three Strategies for Creating Positive Classroom Routines
Teachers who relentlessly model consistent positive classroom routines can help eliminate anxiety, insecurity, and challenging behaviors in their students.
Dementia Care
Understanding and Responding to Dementia Related Distress Behaviors
Preventing or reducing the incidences of distress behaviors in people living with dementia starts by successfully identifying the triggers.
Education
CPI Training Helped Me Address Student Trauma
Teachers have an important role to play in dealing with student trauma. CPI training can help you make a lasting, positive impact in children’s lives.
Dementia Care
It’s Vital to Identify and Support Clients with Dementia in Home Care
Home care clients living with dementia, or symptom positive and not diagnosed, need their family and care team working as one to maintain quality of life.
Education
Behavior is Communication: A Deeper Dive
Educators know that behavior is communication. But do you know what’s beneath the behavior as you interact with your students all day long?
Education
Make Being Supportive Your Superpower
Being supportive of an anxious person means we take the time to understand and share their feelings in a way that is empathic and nonjudgmental.
Education
Introduce Felt Safety to Your School
Encouraging teachers and students alike to express what they need to achieve felt safety can help school leaders create cultures of belonging and connection.
Education
The Importance of Positive School Climate and Classroom Culture
A positive school climate that supports and empowers teachers and students alike can drive a range of positive outcomes that extend far beyond the classroom.
Education
What is Trauma-Informed Teaching and a Trauma-Responsive School? 
In trauma-informed teaching and a trauma-responsive school, social and emotional learning occur throughout the day, creating a culture of safety and connection.
Education
Re-creating a Learning Environment
Creating a learning environment that stresses routine, connection, and quality over quantity can rebuild emotional and physical stamina lost during the pandemic.
Education
Our Nervous Systems and Trauma-Informed Teaching
Settled adult bodies produce settled student bodies: Prioritize emotional connection as a key element of trauma-informed teaching in upcoming school years.
Dementia Care
Supporting and educating families who have loved ones with dementia in senior living
You can help family members who don’t have regular, in-person contact with a loved one living with dementia feel informed and involved.
Education
Now is the Time for Teacher Self-Reflection
Thank you for your interest in learning more about how our training programs can benefit your organization. We will contact you shortly.
Dementia Care
How Do I Earn a Dementia Care Specialization? (Part 2 of 2)
Part two of this series explores questions to ask as you explore dementia care training and a specialist credential.
Dementia Care
What is a Dementia Care Specialist? (Part 1 of 2)
Part one of this series from CPI explores a Dementia Care Specialist title and what it means to earn a Dementia Care Specialization.
Dementia Care
COVID-19 and Memory Care
The April Dementia Care Specialists blog looks back at the impact the COVID-19 pandemic had on the memory care community and highlights the heroes that rallied around long-term care centers.
Behavioral Health
The Integrated Experience and the Power of Positive Behavior
Dive into the Integrated Experience and hear from CPI staff and Certified Instructors on ways to ensure the behaviors you’re influencing are positive and calm.
Education
New CPI Program for Educators: Classroom Culture Training
CPI’s new Classroom Culture Training is for education professionals interested in fostering a positive culture within each classroom.
Behavioral Health
The Powerful Decision-Making Tool That Helps Reduce Behavioral Risk Factors
CPI’s Decision-Making MatrixSM is a powerful tool that assesses behavioral risk factors and the steps you can take to prevent, plan for, and identify crises.
Behavioral Health
Managing the Noncompliant Person
CPI’s blog explains how to deal with a noncompliant person without losing your cool or chance at compliance.
Education
How Trauma Informed Schools Help Every Student Succeed
CPI’s blog discusses how trauma-informed practices in schools can lead to a safer, more resilient student body, staff, and community.
Dementia Care
Cognitive Assessment Tools
CPI’s blog provides an introduction and overview of the Allen Cognitive Level Screen, one of the important cognitive assessment tools for dementia caregivers.
Education
How Teachers Can Help Students Be Successful
CPI’s blog provides supportive techniques teachers can apply to help students be successful during the school year.
Behavioral Health
What’s Behind the Aggression?
CPI’s blog discusses how the influence of precipitating factors can lead to aggressive behavior.
Behavioral Health
How to Avoid Power Struggles
Is there someone who constantly baits you into a power struggle? This will help you change things from negative to productive.
General
Trauma-Informed Care
To help you support individuals in your care who have experienced trauma, here are resources that can teach you more about trauma-informed care.
Dementia Care
Help for Caregivers of Dementia Patients: Person-Centered Care
CPI’s blog introduces you to person-centered care, with tips on how it provides help for caregivers of dementia patients.
Education
Facing Back-to-School Anxiety
Learn the impact COVID-19 had on teachers, and how CPI’s COPING ModelSM can help guide you in future situations related to back-to-school anxiety and crisis teaching.
Dementia Care
Essential Dementia Caregiver Tips
CPI’s blog shares how a person-centered perspective can provide help for caregivers of dementia patients.
General
THINK Before You Speak, PAUSE Before You Act
Want to minimize challenging behaviors and encourage learning? This article teaches us that pausing before we act can lead to great success in the classroom.
Behavioral Health
CPI's Crisis Development Model: An Opportunity for a Positive Outcome
Learn more about CPI’s Crisis Development ModelSM including how to identify behaviors at each level and effective staff approaches to crisis behavior.
General
4 Simple Ways to Foster Meaningful Respect at Work
Cultures of caring and safety are rooted in respect. But how do you establish a common language of respect when somebody else’s definition of it might be vastly different from yours? These tips will help.
Dementia Care
Compassion Fatigue Symptoms and Strategies
CPI’s blog breaks down compassion fatigue symptoms and provides strategies for recovery.
Behavioral Health
Breaking the Stigma of Mental Health Conditions
CPI's blog helps establish a mental health awareness and provides the steps you can take to end the stigma surrounding mental health.
Behavioral Health
Ten Reflections on Person-Centered Care
10 CPI Certified Instructors share how they bring person-centered care to life in their teaching and their work.
Education
Classroom Management Techniques
Are you looking for ways to manage challenging classroom behavior? CPI can tailor classroom management programs based on your school’s needs.
General
CPI’s Top 10 De-Escalation Tips Revisited
CPI's top ten de-escalation tips are everyday strategies for crisis prevention, and a way of seeing humanity as full of potential, and not hopelessly problematic.
Crisis Prevention Institute Update from Tony Jace, CEO
With the Centers for Disease Control (CDC) continuing to respond to the outbreak of COVID-19, we wanted to assure you that the Crisis Prevention Institute is actively monitoring developments in the ongoing spread of the coronavirus.
Retail
Considering Human Factors in Crisis Communication Plans
When an emergency happens at work, you need a solid plan in place to ensure that everyone is safe and prepared.
Education
Integration and Inclusion: 6 Steps to Student Success
To start developing an inclusive model at your school, integrate students with special education needs into mainstream learning environments. Laura Seckington shares her process for planning and developing an integrated classroom where all students can collaborate and thrive.
Health Care
Environment of Care Management—Is Your Security Plan as Strong as it Should Be?
Environment of Care standards aren’t just about compliance or accreditation—they’re the way to sustain a culture of safety for staff, patients, and visitors.
General
Does Your Training Meet OSHA’s Guidelines for Preventing Workplace Violence?
Make sure that your training process for preventing workplace violence supports a meaningful culture of safety by checking its curriculum against OSHA’s guidelines.
Health Care
Decoding Horizontal Violence in Nursing
Nurses face the greatest risk of horizontal violence at work, but this risk can be reversed with the right organization-wide training and support.
Behavioral Health
5 Easy Tips for Effective Limit Setting
Limit setting isn’t just a skill for crisis prevention; it’s a tool that can help you negotiate any challenge, big or small.
Retail
Substance Abuse in the Workplace: A Person-Centered Approach
A substance abuse policy protects the development of your workplace, and demonstrates your capacity for compassionate leadership.
General
Debriefing Techniques: How to Use Them for Prevention
Take a deep dive into debriefing techniques, and improve staff consistency while you’re at it.
General
7 Tips for Empathic Listening
Sometimes people simply need to be heard. Here’s how you can show them your compassion and empathy by listening.
Education
10 Behavior Management Strategies for Educational Assistants & Paraprofessionals
With these strategies, you'll build a go-to tool kit for handling and preventing behavior problems.
General
The Difference Between School Bullying and Workplace Bullying
There's a difference between why kids and adults bully, and the two motivations actually boil down to the same thing.
Our Results With CPI: Restraint Reduction and Client Empowerment
Restraint use has dropped by over 80%. I'm also very happy about what's been happening with at least 10 out of 16 clients.
Education
Restraint Reduction With Positive Behavior Supports and CPI Training
With weekly training, we've dramatically reduced physical restraint. We've also gone from 100 lost workdays last year to just one this year.
Dementia Care
How to Choose a Gift for Someone With Dementia
Loved ones with dementia can and should be part of the celebration. Here are two kinds of gifts you can give, plus tips for giving the best one: your time.
Education
4 Powerful Ways to Reduce Racism and Discrimination in Schools
Here's how to challenge the assumptions, biases, and structures of racism and discrimination.
Dementia Care
What's the Difference Between Dementia and Delirium?
These two different illnesses often coexist. Here are the details, plus strategies for helping someone who has one or both.
Education
10 Ways to Help Reduce Bullying in Schools
From humiliation to death threats, school bullying has become an epidemic. But there are steps you can take to prevent it—and STOP it.
Education
The Kids in This Video Explain How They Calm Down When They're Upset
These kindergartners have a go-to strategy we could all use when we get stressed, angry, or worked up!
Dementia Care
Functional Cognitive Assessment and Partnering With Kindred Healthcare
Functional cognitive assessments help you provide the best approaches throughout the continuum of care for a person with Alzheimer's/dementia.
Retail
Workplace Violence: Are You at Risk? OSHA May Think So
If you have one or more of these risk factors at work, find out what you can do about it with the Prepare Training® program.
Health Care
Can Guns Prevent Workplace Violence?
I say that guns have no place in a training program that's aimed at preventing violence.
School Fight Prevention Tips
How do you prevent fights in your school? Here are some strategies to help.
Retail
Strategies to Stop Workplace Bullying
These tips can help you whether you're a leader, a manager or supervisor, or any employee in your organization.
Dementia Care
Major Neurocognitive Disorder: The DSM-5’s New Term for Dementia
Whether we call the disease dementia or major neurocognitive disorder, quality memory care should focus on the whole person.
Retail
In the Heat of the Moment
Raquelle Solon reflects on how she keeps her cool during heated encounters - and invites you to learn how you can handle difficult situations too.
Education
9 Tips for Interacting With Individuals With Autism
Here's my interpretation of Sarah Stup's 9 Ways to Interact With People With Autism.
Dementia Care
Caring for Persons With Frontotemporal Dementia (FTD)
Because FTD often strikes at a younger age, it can affect ability to perform job responsibilities, and so hinder a person’s ability to earn a living.
Bullying in School: The Traumatic Effects of Bullying on Children
School leaders should be vigilant in sending a clear message to bullies that bullying is not tolerated in their setting.
General
Workplace Bullying Resources and References
CPI offers resources to raise awareness about workplace bullying and help you maintain respectful, service-oriented, and safe workplaces.
Health Care
Domestic Violence: What Can Nurses Do?
Nurses play a vital role in helping victims of domestic violence and abuse. So it is imperative to train them in assessing and responding to victims.
Security
To Continuum or Not to Continuum . . . That Is the Question
Having been a security executive, I believe we need to give security professionals more tools to identify and de-escalate crisis behaviors.
General
Verbal Intervention
Apply these seven simple and versatile principles for effective verbal intervention.
General
Physical Restraint Training
Check out these resources to see how CPI programs are about more than physical restraint training—they’re about prevention.
General
De-escalation Tips
CPI's verbal de-escalation training can help keep a disruption from turning into a full-blown crisis situation.
Retail
Taking Threats Seriously: Establishing a Threat Assessment Team and Developing Organizational Procedures
Organizations are increasingly called upon to assess and respond to threats of workplace violence and other situations where targeted violence is possible.