Course Topics

Course Topics
Back To Nonviolent Crisis Intervention® Training

Nonviolent Crisis Intervention℠ training is a behaviour management system that teaches simple skills for assessing, managing, and responding to risk behaviour at work. The focus is on verbal de-escalation, prevention, and early intervention. Safe physical intervention options are also taught, to be used only as a last resort.

This time-tested program gives you an effective framework for decision making and problem solving. And it equips you with the skills and confidence to champion a culture of Care, Welfare, Safety, and Security℠.

Course topics include:

The CPI Crisis Development Model

Learn the four levels of crisis development, and corresponding staff responses for each behaviour level.

Nonverbal Communication

Explore how your nonverbal communication can positively or negatively affect an individual’s behaviour.

Paraverbal Communication

Examine how the way you say what you say can influence how someone perceives your message.

Verbal Communication

Delve into verbal intervention and Empathic Listening approaches to de-escalate a situation and decelerate a person’s behaviour.

Precipitating Factors, Rational Detachment, Integrated Experience

Discover how antecedents can influence behaviours, and explore how your attitudes and actions can influence a person in crisis.

Staff Fear and Anxiety

Explore how to cope with fear and anxiety, and how to stimulate positive and productive responses during crisis situations.

Decision Making

Organize your thinking about the risks of different behaviours. Learn critical analysis and rational reasoning to make appropriate decisions about how to respond in a situation.

Physical Interventions — Disengagement Skills

Learn nonharmful skills for responding to risk behaviours such as strikes and grabs.

Physical Interventions — Holding Skills

Understand the risks of restraint use. Explore progressive team responses to physical risk behaviours, and essential methods for discontinuing restraint use as soon as possible.


Learn a key framework for debriefing, establishing Therapeutic Rapport, preventing future crises, and improving staff interventions.

Trauma-Informed Care

Nonviolent Crisis Intervention℠ training teaches strategies for responding to behaviours with empathy and sensitivity to a person’s trauma history. Once you're trained in the program, you then teach it to your colleagues—and we can help you incorporate trauma-informed best practices into your in-house trainings, policies, and procedures. With special resources, you’ll have the essential ingredients for helping people do more than react and survive. You’ll have proven techniques for helping them cope and thrive.

Beyond the Basics

We continually develop additional content so that when you're a Certified Instructor, you can integrate topics such as positive behavioural interventions and supports (PBIS), limit setting, and dementia into your staff trainings. To see all your options, visit our Shop. Additionally, check out our Deep-Dive Courses for details about integrating topics such as autism and advanced physical skills into training.

Topic Modules

As a Certified Instructor, you can also train your staff in Topic Modules. These two-hour courses allow you to customize your trainings to address the unique needs of your staff and the people in your care. Topics include:

After the Crisis

Focus on employee debriefing and how to communicate with someone who has acted out.

Challenged by Mental Illness at Work

Build strategies for managing the challenges of mental illness in your workplace.

Crisis Response Teams

Explore crisis intervention team strategies for dealing with someone who’s lost control of their behaviour.

Giving Bad News

Learn how to give bad news directly and tactfully so the person feels they’ve been supported and treated fairly.

How to Document Incidents

Examine good documentation practices to ensure follow-up, identify patterns, and assess your policies and procedures.

Negotiating Your Way Through Conflict

Discover how to conduct constructive conflict negotiation sessions among individuals or groups.

Opening the Lines of Electronic Communication

Examine ways to communicate effectively when you can’t see the other person.

Setting Effective Limits

Learn how to offer positive, realistic, and motivating choices and consequences.

Situational Applications

Use role-plays to help employees apply their training to the real-life challenges they face every day.

Responding to Violence

Assess your staff’s and your organization’s preparedness for preventing and managing violence.

Workplace Bullying

Raise awareness about bullying and stop cruelty among colleagues. This course is helpful especially if you need to meet training requirements on this topic.

Workplace Substance Abuse

Teach staff how to intervene in problem situations that involve substance use. This course is helpful especially if you need to meet training requirements on this topic.

Start diving in to these topics!Discover where to get training