CPI Verbal Intervention Training is a competency-based training program with an emphasis on verbal de-escalation. It combines knowledge acquisition, review, in-person practice, and ongoing reinforcement to ensure staff is competent and confident in de-escalating moments of crisis. And with 60% of workplace violence occurring in healthcare, helping you de-escalate crisis before it gets physical is our top priority.
To set up a consultation, call the CPI Support Team, or fill out the online form.
Interacts with volatile patients less frequently; more likely to experience verbal (non-physical) abuse from patients or relatives of patients.
Intended for staff who need the confidence and skills to verbally respond to disruptive behaviors, preventing further escalation.
Impacts broad healthcare population (i.e. 38% of hospital employees).
Every organization is different, with its own unique risks, responsibilities, and needs. That's why we custom curate a training solution for your requirements with our crisis prevention experts. CPI Verbal Intervention Training provides staff with verbal de-escalation skills and safety strategies so they can respond to and stop potential crisis situations from ever arising.
We believe that the train-the-trainer approach ensures successful delivery of workplace violence training.
I am very satisfied with CPI. There haven't been any injuries to staff or those we care for since we implemented a comprehensive training program for staff.
I love being a CPI Instructor, and I actually look forward to my re-certifications.
CPI consultants always provide timely feedback and are supportive, well-trained, and professional.
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