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Wonder What's Possible With CPI Training?

Discover how orgs like yours use CPI to enhance care and safety for everyone.

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When training special education staff, bus drivers, administrators, regular ed staff, and even all employees in some schools, this district focuses on the core of CPI: Prevention. The results? A districtwide decrease in physical intervention, better problem-solving, stronger staff confidence, and less injury, turnover, and liability.

Fewer Suspensions and Physical Interventions

95% of this research study's participants agree that Nonviolent Crisis Intervention® training is effective.

Lowering Violence on a Psych Unit by 50%: Interview With Manager of Protective Services Don Costa

Restraint use has dropped by over 80% at Telecare’s in-patient evaluation and treatment center in Washington. And Toby Estler is also very happy about what’s been happening with at least 10 out of 16 clients.

Right after Manager of Protective Services Don Costa taught them verbal de-escalation skills, staff in this hospital's adolescent psych unit reduced restraint use by at least half.

Weekly training has resulted in dramatically reduced physical restraint. Jen and her fellow educators have also gone from 100 lost workdays last year to just 1 this year.

With CPI training, We now look for ways to get in front of potential issues, writes Behavioral Health Intervention Specialist D.C. Foster. Rather than just addressing each and every problem, we look to create conditions that support healthy behaviors in a healthy environment.

How St. David's South Austin Medical Center Reduced Code Purples by 23%: Interview With Chief Nursing Officer Dr. Sally Gillam

School District Results With CPI: Interview With Crisis Interventionist Carleen Doucet of the Lafayette Parish School System

Study Proves CPI Training Reduces Workplace Violence

How CPI Helped Us Reduce Violence: Interview With School Safety Director John Heiderscheidt of U-46

Fights were breaking out across the U-46 district outside Chicago. But since John Heiderscheidt implemented staff training, assaults and suspensions have decreased year after year.

"I think that the techniques that CPI teaches, and the emphasis on prevention and verbal intervention, are priceless," says teacher Amanda Hickel. "Every teacher should have them in their toolbox." CPI training "helps teachers feel more secure knowing that they have a plan in case of physical aggression, but even better is the common language and de-escalation techniques." For Amanda's district, CPI techniques have resulted in:

  • Challenging/disruptive behaviors reduced by over 50%
  • Restraint and seclusion use reduced by 75–99%
  • Reduced liability
  • Increased staff skills, confidence, and instruction time
  • Improved student outcomes such as test scores, grades, and graduation rates

Administrator Kathy Kaufman has achieved ROI with CPI by reducing liability and improving staff skills and confidence. Restraint use is down by 75–99%. Challenging and disruptive behaviors have been reduced by over 50%. With less time needed for behavior management, teachers are able to spend more time teaching, and student outcomes are on the rise as a result. Kathy says: "The Nonviolent Crisis Intervention® program teaches de-escalation skills that result in a safe work and learning environment for all."

School counselor Teresa Skalla and her colleagues use Nonviolent Crisis Intervention® skills every dayto identify students' triggers and to adjust staff's own interventions. As a result, disruptive student behaviors are down by nearly half. Staff have cut restraint and seclusion use by 75–99%. Injuries and liability have reduced significantly. And an improvement in staff skills and confidence coincides with better outcomes for students, such as higher test scores and better grades. 

In administrator Wendi Campbell's district, CPI training is mandated for meeting state laws and adhering to school policy. With training, school staff have the opportunity to share concerns and ask questions about the situations they face every day. "I have heard multiple times that the training helps them hear that they are not isolated in dealing with problem behaviors in their own schools," Wendi says. "It gives all a chance to come to a common solution." The results? Disruptive behaviors have been cut nearly in half. Restraint and seclusion use is down by 50–74%. Student outcomes such as test scores, grades, and graduation rates are up. And with an increase in staff skills and confidence comes a decrease in injuries.

Behavioral interventionist Erica Birchall cites reducing worker comp claims and improving staff skills and confidence as two returns on investment that her Georgia district has achieved with CPI training. "These improvements have a direct correlation to student achievement and post-secondary success," she says. Erica also notes: "CPI provides exceptional customer service. Furthermore, CPI does an outstanding job of keeping Certified Instructors linked in with a community of other Instructors around the world."

"I believe CPI training is effective in keeping my patients, our staff, and me safe," says nurse educator Brigitte Potvin. Communication, assessment, and prevention skills from CPI "have increased my staff’s ability to safely de-escalate patients with high-risk behaviors, instead of restraining them." And the numbers show it: Challenging behaviors have been reduced by half, and seclusion and restraint use is down by 5074%.

In this long-term care facility, staff use Nonviolent Crisis Intervention® training to improve safety for staff and residents, and to raise their HCAHPS score. The results? Challenging behaviors are down by over 50%, and restraint and seclusion use has been lowered by up to 99%. Staff have raised their skills and confidence, and reduced injuries and worker comp claims as well. They also use CPI techniques to improve their debriefing process after an incidentto prevent situations from reoccurring.

Assistant Superintendent Lorna Newman says, "CPI has helped staff come together to work more effectively as a team." She appreciates both the results of CPI training and how it is taught. "It is an extremely well-researched and planned instructional program training for staff development," she says. "It's interesting for adult learners with an excellent balance between theoretical knowledge and practical interventions."

Use of physical restraint has dropped by 75–99% at Idaho Public Schools. The reason for this is clear to teacher Kelly Brannock: "CPI has given our staff the confidence to de-escalate a situation so physical restraint is rarely needed."

Kamiah Hamilton, a teacher at Elko, has noticed the use of force drop by as much as 99% since implementing CPI training, and challenging behavior has been cut by almost 50%. She says that "by working with CPI, our staff is far more confident and comfortable in dealing with difficult behaviors."

"CPI has provided a nonviolent, supportive framework for addressing challenging behavior. The importance of verbal intervention strategies has been emphasized, and as a result, physical restraints have been reduced. Staff members have also seen the importance of acknowledging students’ feelings and thoughts, which supports the de-escalation process," says Samantha Harris-Faison, a behavioral interventionist at Wake County Public Schools.

"Nonviolent Crisis Intervention® training is beneficial regardless of your chosen profession," says Melinda Boland, a behavioral interventionist at Corvallis School. Melinda has seen the use of physical restraints drop as much as 99% since putting CPI training to work, and states that the training "has helped me tremendously both in my professional and personal life."

CPI training and techniques can help employees see the bigger picture and resolve challenging situations more effectively. According to Kelly Walton-Harris, the human service counselor supervisor at New Brunswick's M.O.R.E. Services, “To remind staff not to take things personally is a very big thing for us.” Since implementing CPI training, the mental health group home has realized return on investment on CPI training by: 

  • Meeting regulatory compliance
  • Reducing injuries
  • Reducing liability
  • Improving staff skills and confidence

Chesco Services pursued CPI training to reduce crisis situations and increase staff skills when managing them. They achieved this and more, improving staff competence and confidence while reducing challenging behavior, injury, liability, and staff turnover.

“I have been training for quite a few years and I believe in the CPI program 100%. I use the principles in my job quite frequently,” reports Stanford Dignean, a mental health and addiction worker at Kids First in Saskatchewan. Since implementing CPI training, the facility has decreased the use of physical restraint and seclusion by as much as 99%. 

“The Crisis Prevention Institute has made a difference in the lives of our staff and clients by helping us maintain a safe environment," reports therapist Luzelix Ruiz of Puerto Rico's Correctional Health Services Corp. Since implementing CPI training, the mental health facility has seen both challenging behaviors and worker's compensation claim decrease by over 50%, while decreasing the use of physical restraint and seclusion by 100%. 

After Metropolitan Nashville Public Schools put CPI training into practice they saw challenging behavior and use of physical restraint reduced by over 50%. The training did more than just reduce injuries, though. Teacher Cecelia Hampton has seen an increase in student outcomes like test scores, grades, and graduation rates since implementing training.

Robbie Hiltz, general manager at Nova Scotia's Kings Regional Rehabilitation Centre, says that through CPI training the mental health facility has improved overall rapport, improved staff confidence, and reduced challenging and disruptive behavior by as much as 49%.

CPI training helped Manitoba's mental health organization New Directions for Children Youth and Families reduce challenging and disruptive behaviors by over 50%, as well decreasing the use of physical restraint and seclusion by as much as 99%. Another significant benefit was all-around confidence. According to social worker John Anthony, “Staff and foster parents have increased confidence. They are more certain about their role when dealing with crisis situations and in how to prevent a crisis from occurring, and they have a clear understanding and acceptance of the organizational policy.”

In addition to realizing a return on investment through CPI training by meeting regulatory compliance, Benjamin Wong, a clinical counselor at British Columbia's Richmond Addiction Service Society, sums up another benefit of CPI training in one word: "Confidence!" 

Group practice manager Sandie Murphy of Alberta's Vantage Community Services mental health group home reports that CPI training has taught staff to intervene in escalating situations more quickly. “Staff confidence has increased greatly which has allowed them to intervene more quickly. Staff is better at recognizing signs when a client is showing signs of anxiety, and are able to intervene before a crisis develops more often. Clients are feeling staff listen more,” reports Sandie.

When the Washington, D.C. community mental health center So Others Might Eat wanted to improve staff confidence in working with challenging clients, they turned to CPI. According to therapist Aiysha Whittaker, the benefits of CPI training were apparent before and after crisis situations: “The training has provided staff with techniques that help them to feel equipped to prevent possible crises; has given staff the confidence to know how to protect themselves and those we serve should a crisis arise. The training has also given a guide and the language to effectively process crisis situations after they have been resolved."

“CPI teaches the staff on how to deal with challenging behaviors,” says Jennifer Bentancur, a nursing assistant with the State of Wisconsin mental health acute care division. Along with reducing challenging and disruptive behaviors by as much as 49% since implementing CPI de-escalation techniques, the organization has also achieved return on investment through reduced injuries and improved staff skills and confidence. 

CPI training acheived a triple-play for the San Marcos Treatment Center, an inpatient mental health facility. Through CPI training, the facility has decreased the use of physical restraint and seclusion by as much as 74%, reduced challenging and disruptive behaviors by as much as 39%, and reduced worker's compensation claims by as much as 39%. 

The Florence County Disabilities and Special Needs Board of South Carolina are enjoying multiple benefits of CPI training: the organization has reduced challenging and disruptive behaviors by as much as 49%, decreased the use of physical restraint and seclusion by as much as 99%, and slashed worker's compensation claims by as much as 39%. The organization also reports return on investment from the training through improved staff skills and confidence. 

AccessPoint RI director of education Daniel Moriarty says that CPI training gives their clients more options and choices while making the overall environment safer. Since implementing CPI training, the organization reports a decrease in physical restraint and seclusion as high as 99% and a reduction in challenging and disruptive behaviors by as much as 39%. 

“Crisis Prevention Institute training is the ONLY physical intervention/crisis de-escalation protocol approved in Oregon that is also an evidence-based practice,” says Frederick Feldhaus, an administrator with the mental health organization Family Solutions. Since implementing CPI training, Family Solutions has reduced challenging and disruptive behaviors by over 50% while decreasing the use of physical restraint and seclusion by as much as 74%.

“CPI has empowered staff to manage challenging behaviors safely and effectively. It has given staff the opportunity to change the culture of the program,” raves therapist Michael Brandli of New Hampshire's Valley Vista mental health facility. 

“CPI gives staff the confidence to deal with escalating situations appropriately,” reports staff liason Rachel Sanders of Nevada's Koinonia Family Services. Since implementing CPI training, the mental health organization has decreased the use of physical restraint and seclusion by as much as 99%.