Our Training Approach

We offer a training framework — train-the-trainer — that turns employees into in-house behaviour or crisis prevention leads. These leads are your CPI Certified Instructors who then teach other members of your organisation.

Following a train-the-trainer model means consistency of delivery and allows you to integrate existing organisational policies and standards.

How it works


We certify your staff as trainers

CPI Professional Instructors train and prepare selected staff to become Certified Instructors for your organisation.


Your trainers train their colleagues

Certified Instructors conduct ongoing training programmes to other staff using courses and materials provided by CPI.


Your staff gain skills and confidence

Staff acquire the practical expertise, as well as the common and consistent vocabulary needed, to safely address situations they find challenging.

Beyond the initial training

CPI continues to support your Certified Instructors, from offering training refreshers to answering questions about programmes to providing materials and guidance to help ensure staff retain what they’ve learned.

Training Options

Find training near you

CPI delivers more than 240 training events annually across the UK and Ireland. It’s easy to find a training programme in your area.

Find A Training Programme Near You

CPI trains at your organisation

A CPI Professional Instructor facilitates training on-site with your designated Certified Instructors.

Ask Us About On-Site Training

Direct delivery

If you do not have available staff to serve as a Certified Instructor, CPI will come to your organisation and train your staff directly.

Ask Us About Direct Delivery

Selecting Certified Instructors

CPI recommends organisations take time to carefully consider which candidates are best suited to participate in the Instructor Certification Programme. These employees will have a significant impact on the overall success of the CPI training programme within their organisation.

Show compassion and empathy for the people they will be training.

Demonstrate skills in using a variety of training techniques.

Present information clearly to individuals and groups alike.

Have the ability to successfully lead a group.

Meet your organisation’s expectations for providing timely, effective training.


Ready to Talk?

Let us help you determine which training approach best fits your organisation’s needs.