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Our Training Approach  

We offer a training framework — train-the-trainer — that turns employees into in-house behaviour or crisis prevention leads. These leads are your CPI Certified Instructors who then teach other members of your organisation.

Train-the-Trainer Approach

Following a train-the-trainer model means consistency of delivery and allows you to integrate existing organisational policies and standards.

  1. We certify your staff

    Instructors train staff to become your Certified Instructors.

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  2. Your certified staff train their colleagues

    Certified Instructors conduct ongoing training programmes for other staff.

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  3. Your staff gain skills and confidence

    Staff acquire the practical skills to safely address challenging situations.

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Training Options

Find training near you
CPI delivers more than 240 training events annually across the UK and Ireland. It’s easy to find a training programme in your area.
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CPI trains at your organisation
A CPI Professional Instructor facilitates training on-site with your designated Certified Instructors.
Talk to our Team
Direct delivery
If you do not have available staff to serve as a Certified Instructor, CPI will come to your organisation and train your staff directly.
Ask Us about Direct Delivery

Meet Our Trainers

Get to know the experts behind CPI’s training. Watch our ‘Meet the Trainer’ videos for an insight into the knowledge and experience of our behaviour specialists, dedicated to delivering high-quality training tailored to your organisation’s needs. 

Meet our Expert Trainers
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A Programme for Every Role and Risk Level

Our portfolio of training programmes aligns with every role and risk level, providing evidence-based techniques that keep safety and well-being at the forefront.

View All Programmes
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Beyond the Initial Training

CPI continues to support your Certified Instructors, from offering training refreshers to answering questions about programmes, to providing materials and guidance to help ensure staff retain what they’ve learned.

Find Out More
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Need to Renew Your CPI Certification?

Renewals are required to maintain your certification and ensure your ability to provide the most updated de-escalation techniques. Start the process below.

Renew Today

Selecting Certified Instructors

CPI recommends that organisations take time to carefully consider which candidates are best suited to participate in the Instructor Certification Programme. These employees will have a significant impact on the overall success of the CPI training programme within their organisation.

  • Show compassion and empathy for the people they will be training.
  • Demonstrate skills in using a variety of training techniques.
  • Present information clearly to individuals and groups alike.
  • Have the ability to successfully lead a group.
  • Meet your organisation’s expectations for providing timely, effective training.

Hear From Our Customers

Hear first-hand from organisations across education, healthcare and social care as they share how CPI training has helped build confidence, support positive outcomes and create safer environments. 

Hear From Our Customers

Schedule a Consultation

Learn how CPI’s training programmes can benefit your organisation.