We certify your trainers
CPI Instructors train select staff to become your organization’s Certified Instructors.
CPI Training for Behavioral Health Care Facilities
CPI provides staff in behavioral health settings with verbal, restrictive, and nonrestrictive techniques to prevent and safely de-escalate mental health related risk behaviors.
CPI Courses
Person-Centered Training Solutions
CPI provides de-escalation techniques for all levels of behavioral and mental health staff. Our courses teach evidence-based crisis prevention skills with a focus on the Care, Welfare, Safety, and Security of every person involved.
Verbal Intervention Training
Ideal for behavioral health roles that require a hands-off approach. Staff learn verbal de-escalation strategies that mitigate distressing behavior through an understanding of trauma and nonrestrictive interventions.
Explore ProgramNonviolent Crisis Intervention Training
Teaches mental health professionals the skills needed to safely de-escalate crisis situations through both restrictive or nonrestrictive interventions.
Explore ProgramNCI With Advanced Physical Skills
Staff learn safe, advanced physical intervention techniques for situations involving individuals displaying hazardous complex behaviors. This program also teaches the less restrictive interventions presented in our VI and NCI courses.
Explore ProgramMake an Impact with CPI
Core Principles of Behavioral Health De-escalation
Staff and client safety are a top priority at behavioral health facilities. CPI provides organizations with the skills and techniques needed to create a sustainable culture of safety. CPI training empowers staff to mitigate challenging client behaviors by learning the core principles of crisis intervention and how they impact results.
Understand challenging behavior
CPI’s person‑centered training ensures a consistently inclusive and culturally sensitive approach to the person displaying crisis behavior. Course participants explore the effects of trauma and the psychology of the person in crisis, fostering deeper empathy during interventions.
Manage your response
Challenging client behavior can prompt difficult emotions in staff members. CPI courses teach the importance of self-regulation before intervening. By learning to separate their emotional response from the situation, staff can safely de-escalate distressing behavior instead of engaging in a power struggle with the client.
Physically intervene if necessary
Staff members may encounter situations where verbal de-escalation techniques are not enough to calm a distressed client. In these severe cases, it’s important for a staff member to feel confident utilizing physically restrictive practices. CPI courses teach safe physical interventions that prioritize both the safety of staff and clients.
Our Training Approach
Our train-the-trainer framework increases fidelity and adoption and ensures the most relevant training is delivered based on roles and risk levels.
Your trainers train their colleagues
Certified Instructors conduct ongoing trainings using CPI courses and materials.
Your staff gain skills and confidence
Trained staff gain practical expertise and vocabulary to safely address challenging situations.
The Sustainable Impact of CPI Training
Our evidence-based crisis prevention programs have measurable impacts on the behavioral health organizations we serve.
Customer Success Story: Reduced Safety Interventions
Leaders at a youth behavioral center in Atlanta, Georgia, share the benefits they have seen from having staff trained in Nonviolent Crisis Intervention® techniques, including an 85% reduction in safety interventions.
View Our Recent Blogs
Behavioural Health
Embracing Growth With CPI's Crisis Development Model
Explore CPI's Crisis Development Model to navigate escalating situations effectively. Transform crises into opportunities for safer, positive resolutions.
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How to Avoid Power Struggles
Is there someone who constantly baits you into a power struggle? This will help you change things from negative to productive.
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Behavioural Health
The Powerful Decision-Making Tool That Helps Reduce Behavioral Risk Factors
CPI’s Decision-Making Matrix is a powerful tool that assesses behavioral risk factors and the steps you can take to prevent, plan for, and identify crises.
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Schedule a Consultation
Learn how CPI’s behavioral health training programs can benefit your organization.