We certify your staff
CPI Instructors train your staff to become your Certified Instructors.
Behaviour Management, De‑escalation and Conflict Training for your Organisation
Behaviour training that empowers organisations and staff alike to create safe and respectful environments.
Partnering With You For Measurable Success.
Evidence-based, person-centred and trauma-informed training that empowers your staff to create safer, more supportive workplaces.
94%
improved de-escalation skills and confidence
83%
have seen a reduction in crisis behaviour
72%
have decreased the use of force and physical restraints
Sectors We Work With
Health Care
Whether your health care setting, our training programmes offer trauma-informed and person-centred training for all health care staff, from frontline and nursing teams through to reception and support staff.
Subscribe to Our Newsletter
Sign up to receive emails with industry news, tips, and resources from CPI.
SubscribeHow it Works
Our Training Approach
Once you have registered with us, our team trains your staff and equip them with the necessary tools to effectively teach your organisation. This is our training framework — train-the-trainer — that turns employees into in-house behaviour leads.
Your certified staff train their colleagues
Certified Instructors conduct ongoing training programmes for other staff.
Your staff gain skills and confidence
Staff acquire the practical skills to safely address challenging situations.
Customer Success Stories
Success Stories: Positive Outcome, Safer Staff
Education
Interview with Vicki Robinson, Associate Principal of Hamilton North School
We interviewed Vicki Robinson from Hamilton North School on how CPI training provided consistent practice for when students display risk behaviour.
Read More
Health Care
Auckland District Health Board
Learn how CPI training programmes provide strategies and techniques for all health care professionals in this customer success story for Auckland District Health Board.
Read More
Education
Our Lady of La Vang
Our Lady of La Vang provides specialist education for students with intellectual disabilities
Read More
Training for Every Risk Level
Most Popular Training Programmes
Our training helps staff prepare for and reduce conflicts, creating a safer workplace.
Verbal Intervention
This programme focuses on prevention using verbal de-escalation skills.
Trauma-informed training.
Prevention and verbal de-escalation skills.
Safety Intervention Foundation
Formerly known as MAPA, this training teaches staff de-escalation skills, non-restrictive and restrictive interventions.
Trauma-informed training.
Prevention and verbal de-escalation skills.
Disengagement safety techniques.
Risk assessment framework.
Physical intervention techniques.
Safety Intervention Advanced/Advanced & Emergency
Formerly known as MAPA, the programme focuses on more complex or extreme risk behaviours.
Trauma-informed training.
Prevention and verbal de-escalation skills.
Additional non-restrictive and restrictive interventions for risk behaviour.
Explicit focus on safety intervention for extreme risk behaviour (including floor holding and other emergency interventions).
Disengagement safety techniques.
Risk assessment framework.
Physical intervention techniques.
Expanded decision-making skills.
Introduces the Brøset Violence Checklist.
Full Training Suites by Sector
Discover our training programmes relevant for your sector.
Health Care
Training programmes for health care professionals and support staff to create safe and trauma-informed environments.
View Health Care ProgrammesSocial Services
Training programmes designed to empower all staff, from carers to social workers, to create safe and trauma-informed environments.
View Social Services ProgrammesAged Care
Training programmes designed to support all staff, from care workers to nurses and lifestyle coordinators in creating safe, trauma-informed environments in aged care.
View Aged Care ProgrammesEducation
Training programmes for schools to create safe and positive environments.
View Education ProgrammesOther Service Industries
Training programmes for service-oriented professionals to manage and de-escalate disruptive situations and reduce conflicts.
Other Service Industries ProgrammesView Our Recent Blogs
General
Introducing CPI’s 3rd Edition Training
Learn how CPI’s Safety Intervention 3rd Edition training supports the real needs of Certified Instructors and their end learners.
Read More
General
Why Choose CPI Training?
Just some of the reasons to choose CPI training and become a CPI Certified Instructor / trainer whether you work in education, healthcare or social care.
Read More
General
Here’s How You Can Manage Your Anger
At the Crisis Prevention Institute, we often say that we can’t control other people’s behaviour—we can only control our own. We can choose how we react to other people’s actions and how we respond to our own emotions. Our anger doesn’t have to be a catalyst for conflicts and damage to relationships.
Read More