CPI Training Programs

CPI training provides the de‑escalation techniques and person‑centred behaviour management strategies you need to create a culture of safety in your workplace. Explore our programs to find the best fit for your organization and risk level.

Most Popular Programs

Verbal Intervention™

Verbal Intervention™ (VI) instills the confidence and skills to verbally de‑escalate disruptive behaviours and prevent further escalation. It’s well‑suited to organizations with a hands‑off policy or that require non-restrictive techniques.

Available as a virtual (Online & Live Virtual) Instructor Certification Program.

More About VI Register Now

Program Features & Benefits:

  • Limit-setting strategies when verbally intervening to de‑escalate defensive behaviours.
  • Recognize opportunities for post‑crisis learning.
  • The effects of trauma and the psychology of the brain on the person in crisis as well as the responding individual.
  • Person-centred to help ensure a consistently inclusive and culturally sensitive approach to a person displaying crisis behaviour.
  • Verbal de‑escalation techniques and skills also featured in Nonviolent Crisis Intervention® and NCI™ With Advanced Physical Skills training.

Nonviolent Crisis Intervention®

Nonviolent Crisis Intervention® (NCI™) provides your staff with the skills to safely recognize and respond to everyday crisis situations that may involve more challenging behaviours. NCI™ training is designed to help you achieve compliance with current legislative initiatives and best practices.

Available as a blended (Online & In-Person) Instructor Certification Program.

More About NCI™ Register Now

Program Features & Benefits:

  • Safety interventions and disengagement techniques for escalating risk behaviours.
  • Limit-setting strategies when verbally intervening to de-escalate defensive behaviours.
  • Recognize opportunities for post-crisis learning.
  • The effects of trauma and the psychology of the brain on the person in crisis as well as the responding individual.
  • Person-centred to help ensure a consistently inclusive and culturally sensitive approach to a person displaying crisis behaviour.

Nonviolent Crisis Intervention® With Advanced Physical Skills

Nonviolent Crisis Intervention® With Advanced Physical Skills (APS) equips your staff with the decision-making skills needed to confidently assess and address risk in the face of complex behaviours. It combines verbal intervention strategies and restrictive interventions with advanced physical skills for the highest-risk scenarios. Instructors can customize training to each staff member’s individual risk level.

Available as a blended (Online, Live Virtual & In-Person) Instructor Certification Program.

More About APS Register Now

Program Features & Benefits:

  • Safe and advanced deceleration, disengagement, and physical intervention techniques for situations involving dangerous behaviours.
  • Intervene in high- and medium-risk situations that don’t require advanced skills.
  • Safety interventions and disengagement techniques for escalating risk behaviours.
  • Limit-setting strategies when verbally intervening to de-escalate defensive behaviours.
  • Recognize opportunities for post-crisis learning.
  • The effects of trauma and the psychology of the brain on the person in crisis as well as the responding individual.
  • Person-centred to help ensure a consistently inclusive and culturally sensitive approach to a person displaying crisis behaviour.

Renewal Programs

We provide multiple renewal certification programs for Certified Instructors, with virtual and blended delivery options.

Learn More about Renewal Courses
Renew Now

CPI Training Delivery Options

CPI offers flexible delivery options* to help you balance the de‑escalation training needs of your organization with the availability of your staff.

VI NCI™ APS
Virtual Option
(with Online and Live Virtual)		 checkmark icon x x
Blended Option
(Any combo of Online or Live Virtual that includes an In‑Person component)		 x checkmark icon checkmark icon

*Have CPI directly train your staff members to become Blue Card™ certified in any of our programs.
Connect with a representative to learn more.

Specialty Topics and Programs

Trauma

This specialty topic provides a deeper understanding of trauma, including the causes and associated behaviours, as well as essential resources to be trauma-responsive within an organization.

Available as a specialty topic add-on to VI, NCI™, and APS programs.

Mental Health

This specialty topic identifies and defines common mental health disorders, including the causes, symptoms and social stigmas and stereotypes, and identifies strategies for addressing mental health stigmas using a person-centred, trauma-informed approach.

Available as a specialty topic add-on to VI, NCI™, and APS programs.

Autism Spectrum Disorder

This specialty topic details the characteristics of autism spectrum disorder, the strengths and needs of individuals living with autism, and how to safely apply proactive intervention strategies when working with the individuals in your care.

Available as a specialty topic add-on to VI, NCI™, and APS programs.

Classroom Culture Training

Designed for school leaders and education professionals, this training provides practical techniques to implement consistent and sustainable standards that foster a positive culture within each classroom, and prevent, or mitigate, the need for de-escalation interventions.

Available as a live virtual Instructor Certification Program.

Learn More

Prevention First™ Online Training

Designed for health care environments, this program provides staff with a general awareness of verbal intervention and the stages of a crisis.

Offered as an online-only course.

Learn More

Find the right program for your organization

Complete the form and we will contact you with more information about how our programs can benefit your organization, including details about our electronic learning options.

Already a customer? Log into your account to:

Schedule a Renewal Order Workbooks