6 Tips for Creating a Compassionate Culture of Care
Care, Welfare, Safety, and Security℠. These four words have a lot of power. Forming the heart of our Nonviolent Crisis Intervention® training program philosophy, these words—and their meaning and value—extend to everyone involved in a crisis situation. From the person displaying aggressive behavior to the staff members striving to de-escalate the crisis to the bystanders witnessing the situation, everyone deserves respect and dignity at all times.
Here are six tips for providing Care, Welfare, Safety, and Security℠ for a student, a patient, or anyone in your care:
- Build relationships based on trust. When a person knows you understand him, the rapport you have with him will help you help him calm down when he’s upset.
- Learn to recognize warning signs. Being aware of the signals a person gives when she’s agitated will help you focus on prevention.
- Consider the situation from the person’s perspective. This will help you ensure that the person feels respected—not humiliated.
- Be aware of how you’re communicating verbally and nonverbally. Being mindful of factors like how much personal space a person needs and what tone of voice you use will help you convey respect and compassion.
- Debrief after a crisis. This will ensure that the situation serves as a learning opportunity for the person, and for staff. Debriefing will help everyone learn for next time—or prevent a “next time” from occurring.
- Get training. Ensuring that you and your coworkers have the skills to practice safe interventions will ensure Care, Welfare, Safety, and Security℠ for each other and the people in your care.
Putting these four simple words into action during chaos can make an enormous difference for every person involved in a crisis situation.