CPI Essential Care and Support™   

Give staff the skills to provide personal care safely and with dignity.

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Delivering Safe, Person-Centred Essential Care

Our training programme equips staff to deliver safer, person-centred care during everyday activities such as bathing, dressing and continence support, with clear strategies to reduce distress and safely support individuals who may resist assistance.

It is particularly valuable in 1:1 personal care settings, especially in community or home environments where staff may be working alone and need to respond confidently to unexpected resistance. The programme helps organisations reduce risk, uphold dignity and meet legal responsibilities.

Ideal for domiciliary care, residential and nursing homes, supported living services and specialist learning disability providers.

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Support Essential Care Staff

Provide staff with practical de-escalation skills that maximise safety during personal care activities.

A woman assists a young woman in putting on red shoe, both smiling on the floor in a living room.

Promote Independence and Dignity

Create environments that enable individuals to be involved in their own care and make choices that reflect their personal preferences and needs.  

Two men smiling and laughing outdoors while sitting on a bench, enjoying a casual conversation.

Structured Continuum of Support

Provide staff with a clear framework of how to safely increase levels of care, ensuring the least intrusive methods are used first.  

Application of Skills

Dressing & Undressing
Learn techniques for dressing and undressing individuals, whether seated or on a bed, ensuring comfort and dignity in all care practices.
Turning and Lower Leg Care
Gain proficiency in techniques for turning and lower leg care safely for both patient and staff.
Personal Care
Personal Care Support individuals with confidence during everyday care routines, while managing challenges and responding calmly to unexpected situations.

How it Works

Our Training Approach

Once you have registered with us, our team trains your staff and equip them with the necessary tools to effectively teach your organisation. This is our training framework — train-the-trainer — that turns employees into in-house behaviour leads.

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  1. We certify your staff

    CPI Instructors train your staff to become your Certified Instructors.

    Woman with a pencil in hand looking at training material and asking a question

  2. Your certified staff train their colleagues

    Certified Instructors conduct ongoing training programmes for other staff.

    Female nurse in scrubs with her hand raised in a group training session

  3. Your staff gain skills and confidence

    Staff acquire the practical skills to safely address challenging situations.

    Team members high fiving over a table during a training session

Training for Every Risk Level

Most Popular Training Programmes

Our training helps staff prepare for and reduce conflicts, creating a safer workplace.

Verbal Intervention

This programme focuses on prevention using verbal de-escalation skills.

View Programme
Trauma-informed training.
Prevention and verbal de-escalation skills.

Safety Intervention Foundation

Formerly known as MAPA, this training teaches staff de-escalation skills, non-restrictive and restrictive interventions.

View Programme
Trauma-informed training.
Prevention and verbal de-escalation skills.
Disengagement safety techniques.
Risk assessment framework.
Physical intervention techniques.

Safety Intervention Advanced/Advanced & Emergency

Formerly known as MAPA, the programme focuses on more complex or extreme risk behaviours.

View Programme
Trauma-informed training.
Prevention and verbal de-escalation skills.
Additional non-restrictive and restrictive interventions for risk behaviour.
Explicit focus on safety intervention for extreme risk behaviour (including floor holding and other emergency interventions).
Disengagement safety techniques.
Risk assessment framework.
Physical intervention techniques.
Expanded decision-making skills.
Introduces the Brøset Violence Checklist.

Full Training Suites by Sector

Discover our training programmes relevant for your sector.

Health Care
Training programmes for health care professionals and support staff to create safe and trauma-informed environments.
View Health Care Programmes
Social Services
Training programmes designed to empower all staff, from carers to social workers, to create safe and trauma-informed environments.
View Social Services Programmes
Aged Care
Training programmes designed to support all staff, from care workers to nurses and lifestyle coordinators in creating safe, trauma-informed environments in aged care.
View Aged Care Programmes
Education
Training programmes for schools to create safe and positive environments.
View Education Programmes
Other Service Industries
Training programmes for service-oriented professionals to manage and de-escalate disruptive situations and reduce conflicts.
Other Service Industries Programmes

Schedule a Consultation

Complete the form and we will contact you with more information about how CPI Essential Care and Support training can benefit your entire organisation.