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Our Training Approach

We offer a training framework — train-the-trainer — that turns employees into in-house behaviour or crisis prevention leads. These leads are your CPI Certified Instructors who then teach other members of your organisation.

Train-the-Trainer Approach

Following a train-the-trainer model means consistency of delivery and allows you to integrate existing organisational policies and standards.

  1. We certify your staff

    CPI Instructors train your staff to become your Certified Instructors

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  2. Our certified staff train their colleagues

    Certified Instructors conduct ongoing training programmes for other staff.

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  3. Your staff gain skills and confidence

    Staff acquire the practical skills to safely address challenging situations.

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Training Options

Find training near you
CPI delivers more than 130 training events annually across Australia and New Zealand. It’s easy to find a training programme in your area.
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CPI trains at your organisation
A CPI Professional Instructor facilitates training on-site with your designated Certified Instructors.
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Direct delivery
If you do not have available staff to serve as a Certified Instructor, CPI will come to your organisation and train your staff directly.
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A Programme for Every Role and Risk Level

Our portfolio of training programmes aligns with every role and risk level, providing evidence-based techniques that keep safety and well-being at the forefront.

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Beyond the Initial Training

CPI continues to support your Certified Instructors, from offering training refreshers to answering questions about programmes, to providing materials and guidance to help ensure staff retain what they’ve learned.

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Need to Renew Your CPI Certification?

Renewals are required to maintain your certification and ensure your ability to provide the most updated de-escalation techniques. Start the process below.

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Selecting Certified Instructors

CPI recommends that organisations take time to carefully consider which candidates are best suited to participate in the Instructor Certification Programme. These employees will have a significant impact on the overall success of the CPI training programme within their organisation.

  • Show compassion and empathy for the people they will be training.
  • Demonstrate skills in using a variety of training techniques.
  • Present information clearly to individuals and groups alike.
  • Have the ability to successfully lead a group.
  • Meet your organisation’s expectations for providing timely, effective training.

Schedule a Consultation

Learn how CPI’s training programmes can benefit your organisation.