A woman speaking during a meeting.


CPI’s behaviour and conflict reduction training empowers your employees to prevent and de-escalate workplace interpersonal conflict.

Training Options

A Flexible Training Approach

Our approach to training based on 40+ years of global experience, encourages proactive and preventive measures for safe management of challenging behaviours in the workplace.

Direct Delivery
Training delivered directly by one of our experienced Global Professional Instructors.
Instructor Certification Programme where you upskill your own instructors with our training models to roll out the training in-house to all relevant staff.
Online Learning
Micro learning via bite-size online learning modules at a time that suits your employees.

Training to Help Ensure Safer Experiences for All

CPI training strategies and techniques provide practical, proven solutions that focus on the Care, Welfare, Safety, and SecuritySM of all workers and customers in service industries, including Retail, Transport, Security and Insurance services. CPI can create bespoke training programmes that equip staff with the knowledge and skills to confidently manage challenging situations.

  • Create a positive and healthy working atmosphere
  • Address negative behaviours in customers and coworkers
  • Safely navigate challenging situations
  • Reduce Insurance premiums through a focus on crisis prevention.

Business Impact

Training Programmes That Support Organisations

Since 1980, we’ve helped train more than 16 million people within service-oriented industries including retail, passenger transport, security and corporate settings.


improved staff de-escalation skills and safety


of customers saw improved overall safety


of customers recommend CPI

Schedule a Consultation

Learn how CPI’s training programmes can benefit your organisation.