Compliments and Complaints

​Complaints Policy

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This statement was last reviewed 09 November 2018
 
CPI Europe offer high quality products and services to our customers delivered in a friendly but professional way.  We welcome feedback from you whether it be positive or not so positive.
 

Compliments

If you would like to tell us about your experience of any interaction with CPI you may do so via the feedback button on the website or directly to euquality@crisisprevention.com
 

Complaints

We always endeavour to meet and exceed your expectations  however we appreciate sometimes things don’t quite go to plan.
 
If for any reason you are not satisfied with any of the products and/or services offered by CPI we would encourage you to let us know.  Your thoughts and comments are important to us and help us to review and improve what we do and the way in which we do it.
 
If you are participating in one of our training events, please raise any issues or concerns with the Global Professional Instructor delivering the course. If for any reason you are dissatisfied with their response or the issue is unresolved, please email your concerns to euquality@crisisprevention.com
 
All other complaints and concerns should be made in writing (letter or email) and forwarded to:
The Director of Customer Service, Quality and Validation, 2 Brooklands Place, Brooklands Road, Sale. M33 3SD
 
Or by email to euquality@crisisprevention.com
 
On receipt of your letter / email CPI will:
  • Acknowledge your letter / email within 48 hours. Acknowledgement will beby email so please ensure, if communicating by letter that you include an email address by which we may contact you.
  • Investigate and respond to a complaint with 28 days of receipt.There may be some circumstances where information has to be gathered and we may not have a full response within that time frame, however, this will be communicated to you and we will set out a realistic time frame in which we are able to respond fully.
 
If you feel that CPI has not addressed your concerns in the response, the matter can be escalated to our accrediting body, BILD. You may either do this directly with BILD or through CPI.
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