A woman leading a CPI training.

Frequently Asked Questions

Explore our frequently asked questions. If you need further clarification, more info or would just prefer to speak to someone, don't hesitate to contact us.

We have taken the term MAPA® which was used to describe the full curriculum and divided it into two distinct programmes: Verbal Intervention™ enables you to teach all the CPI preventative approaches and Safety Intervention™ enables you to teach all the CPI preventative interventions plus the disengagements and/or holding skills. Dividing the MAPA® curriculum into these two distinct programmes gives a clearer focus on prevention and addresses concerns that the MAPA® programme was only about ‘restraint’. The updated programme also incorporates trauma-informed and person-centred approaches.

Participation on CPI programmes includes movements (eg. bending, stretching and twisting) which may compromise new and expectant mothers or their baby, so your employing organisation should complete a specific occupational assessment. We reserve the right to refuse attendance where any reasonable adjustments cannot be made; or where the instructor feels a participant’s health, safety and welfare may be compromised. Instructor certification can only be awarded (or renewed) when the CPI Instructor is satisfied that the participant is able to demonstrate their understanding in practical terms the concepts and the skills involved in the programme. If pregnancy prevents the participant from being able to demonstrate the use of skills they cannot be certified to deliver training in those skills.

Participants nominated to attend a programme involving physical activity must be fit to attend on the basis that they can undertake a full range of physical activities typically associated with their role. Where there is a concern about any staff member’s participation in the programme, further advice should be sought from an occupational health advisor. All participants who attend the programme will be required, each day of the course, to sign a declaration agreeing that they will take full responsibility for their own safety and the safety of other course participants and the course Instructors. Where staff declare during the programme that they have a physical or other limiting conditions which may impair their safe participation in the programme, the course Instructor with provide specific advice and guidance on what the staff should or should not participate in, which may include nonparticipation.

On successful completion of the instructor programme you will be licensed to deliver the training to those staff employed in the organisation in which you work. If you are a recruiter or agency this is extended to those candidates on your books. Training cannot be 'sold on' for the purpose of income generation or commercial gain.

In the UK you will be required to attend a renewal event no later than 12 months since your last attendance.

Your account manager will contact you with date options at least three months before your renewal is due.

During your instructor certification programme you will be given an Instructor Guide, which tells you exactly how to deliver the content.

The electronic presentation you will need is available to download (free of charge) from the website.

Training licenses, including participant workbooks, for every person taking part in your training event.

Attendance register and assessment forms are available to download (free of charge) from the CPI website.

Importantly you will need time – before and after the training for preparation and administration.

CPI is committed to your success, if you have any queries or concerns, please contact our dedicated Customer Support Service on 0161 929 9777 (option 3). We have instructor support on hand Monday-Friday, 9am-5pm.

Yes. All CPI training courses are certified as continuing professional development by the CPD Certification Service.

The training must be delivered as you will see it delivered on the Instructor Certification Programme and as it is set out in your Instructor Guide and with CPI approved materials. That said, there is plenty of opportunity for you to use examples from your organisation.

You will need to order your participant licenses (one for every person you train) from CPI. Once the training is delivered you must provide the details of what you have delivered and the names of the participants. This is a really simple process via our website. CPI will provide you with a guide of how to do it.

This licence fee does include all instructor materials. Please note that we require five working days for shipping materials.

The instructor materials are now available to download free of charge from the instructor area of our website.

Acceptance on the programme is conditional on CPI receiving payment in full prior to the commencement of the programme. If payment is not received you may not be accepted onto the programme. If you are accepted onto the programme prior to payment being received, it is on condition that you will not receive your certificate or be licensed to deliver training until such time as payment has been received.

All of our training has to be organised via an organisation. If you have found out about our training and would like to enrol on a course, ask your employer to contact us.

We will complete a training needs analysis and / or behaviour audit so we can identify the need for staff to be trained in the avoidance of, and use of, physical interventions.

We provide lunch, refreshments and all the materials so just bring a pen and a willingness to learn! However, if you are an existing instructor and are attending a renewal programme, please bring your instructor manual with you.

A licence is held by the individual so we do stress that whoever you put forward for the instructor training should be in a stable working environment.  Should the instructor leave the organisation, please inform CPI so we can update our records. You may find this guide useful: here

Dress comfortably and wear suitable footwear as the training contains exercise components that warrant free movement. When you have your place confirmed, you’ll be emailed a Guide for Safe Participation which will cover things such as clothes and jewellery. Please take the time to read through the guide before you start the course.

The training is mostly conducted in hotels and you will receive infomation about your specific venue’s parking arrangements / public transport information prior to the course. If you choose a course held at our training centre in Sale, Manchester, parking is limited and we would encourage attendees to utilise the excellent public transport network. Brooklands tram stop is just 200 yards away.

Full details of our cancellation policy can be found here.

The basics of our venue guide is that you’ll need a room that is at least 1,500 sq ft and will comfortably hold 15 people. For more information on the room required or any other details regarding onsite training, please call our Customer Support Service on 0161 929 9777 (option 3).

Our training is certified by Bild ACT under The Restraint Reduction Network Training Standards.

CPI is accredited by the International Association of Continuing Education and Training (IACET) which means all our training programmes meet the ANSI/IACET standards for continued education and training through a rigorous external accreditation process.

All CPI training is accredited by the Continued Professional Development Service (CPD).

Your onward training is classed as certified training if the organisation is a Bild ACT Affiliate, this is because they have demonstrated how the organisation meets the Restraint Reduction Network (RRN) Training Standards. However, if your organisation is not a Bild ACT Affiliate, then your onward training is not classed as certified training. It is a legal requirement for Mental Health organisations and Agencies supplying into Mental Health settings that they must deliver certified training. For any other organisations or for educational settings it is considered ‘best practise’.

If you would like your organisation to become a Bild ACT Affiliate or you have any questions about affiliation or the RRN, please email cpiintcompliance@crisisprevention.com for more information

All Certified Instructors (with the exception of those in France and Finland) can print certificates directly from their account on the CPI website. To do this:

  • Log in to your account
  • Go to ‘My Account’
  • Go to ‘My Certification History’
  • This will show you a list of the CPI training events that you have attended.
  • Print the certificate you require.