A woman leading a CPI training session.

About Us

We teach the world that by combining the right skills with dignity and respect, you create well-being throughout the workplace and beyond.

A wall graphic stating "since 1980, we teach the world dignity, respect, well-being."

Our History

Founded in 1980, Crisis Prevention Institute has helped train more than 17 million people within service-oriented industries including education, health care, behavioural health, long term care, human services, social care, security, corrections, corporate, and retail.

A CPI trainer leading a session.

MAPA to Safety Intervention

Established in 1988, MAPA® training has been CPI’s most popular programme. In 2021, we updated the programme to align with RRN standards and restructured MAPA® into two programmes: Verbal Intervention and Safety Intervention. We separated prevention from physical interventions to allows organisations to tailor the training to their relevant level of risk.

Learn More
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Philosophy of Training

At CPI, we are dedicated to changing behaviours and reducing conflict for the Care, Welfare, Safety, and SecuritySM of everyone. We believe in the power of empathy, compassion, and meaningful connections. We believe personal safety and security are the antidotes to fear and anxiety. It’s a philosophy that is central to everything we do, and traces back to our beginning. It is what defines and differentiates us and informs our core beliefs.

A collection of various CPI training materials.

Our Programmes

CPI teaches professionals the skills to identify, prevent and de-escalate crises in the workplace. With distinct levels of training, CPI offers solutions for every role and risk level, in every organisation.

All our Programmes

How it Works

Our Training Approach

Once you have registered with us, our team trains your staff and equip them with the necessary tools to effectively teach your organisation. This is our training framework — train-the-trainer — that turns employees into in-house behaviour leads.

Talk to Our Team

We are here to answer your questions and provide more information about our programmes.

Schedule a Consultation

Our Locations

With seven locations across the globe, CPI is available to help your organization achieve your workplace safety goals no matter where you work or live.

Crisis Prevention Institute - US HQ
Milwaukee, WI
United States
10850 W. Park Place
Suite 250
Milwaukee, WI 53224

Dementia Care Specialists
Cornelius, NC
United States
P.O. Box 2432
Cornelius, NC 28031

CPI International HQ and UK Training Centre (North)
Sale, Manchester
United Kingdom
2 Brooklands Place
Brooklands Road
Sale, Manchester, M33 3SD

UK Training Centre (South)
Winnersh, Wokingham
United Kingdom
100 Berkshire Place
Arena Business Centres
Winnersh, Wokingham, RG41 5RD

CPI France
Lille, France
19 Rue d’Amiens
59800 Lille, France
+33 1 73 06 43 66

Crisis Prevention Institute - AU
Sydney, NSW
45 Clarence Street
Suite 1, Level 10
Sydney, NSW 2000

Crisis Prevention Institute LLC Dubai
Dubai, UAE
United Arab Emirates
Bridge Tower 2-5th Floor,
3rd Floor Office No.304
Dubai Sports City – Dubai – UAE
PO Box 392269
+9714 818 9063