A man in a lanyard having a conversation with a woman.

CPI Training for Health Care Facilities

Empower all staff to create safe and trauma-informed environments.

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Training Designed to Manage Risk Behaviours

De-escalation Techniques

Equip healthcare professionals with evidence-based methods for de-escalation, conflict resolution and crisis prevention approaches, with a focus on Care, Welfare, Safety and Security.

Training Objectives

Learn how to prevent escalating behaviours, intervene and de-escalate risk behaviours and reduce or eliminate the use of restraint.

Who Do We Train

CPI Training is suitable for NHS and any other health care environment across different roles and settings, from front-line and nursing teams to reception staff and support personnel, in a variety of environments, including mental health departments and acute hospital settings.

CPI Health and Social Care Behaviour Training Brochure

Download our free brochure and learn how to empower all staff to create safe, person-centred, trauma informed enviroments.

Some of our valued clients

Why we changed MAPA?

Training for Every Role and Risk Level

Most Popular Training Programmes

Our training helps staff prepare for and reduce conflicts, creating a safer workplace.

Verbal Intervention

This programme focuses on prevention using verbal de-escalation skills.

Trauma-informed training.

Prevention and verbal de-escalation skills.

Safety Intervention Foundation

Formerly known as MAPA, this training teaches staff de-escalation skills, non-restrictive and restrictive interventions.

Trauma-informed training.

Prevention and verbal de-escalation skills.

Disengagement safety techniques.

Risk assessment framework.

Physical intervention techniques.

Training Certified by Bild-ACT under the Restraint Reduction Network Training Standards.

Safety Intervention Advanced/Advanced & Emergency

Formerly known as MAPA, the programme focuses on more complex or extreme risk behaviours.

Trauma-informed training.

Prevention and verbal de-escalation skills.

Additional non-restrictive and restrictive interventions for risk behaviour.

Explicit focus on safety intervention for extreme risk behaviour (including floor holding and other emergency interventions).

Disengagement safety techniques.

Risk assessment framework.

Physical intervention techniques.

Expanded decision-making skills.

Introduces the Brøset Violence Checklist.

Training Certified by Bild-ACT under the Restraint Reduction Network Training Standards.

Specialised Health Care Training Programmes

Additional training programmes designed specifically for health care professionals.

Prevention First Online Training

Designed for lower risk conflict resolution situations, it expands awareness of workplace conflicts and the behaviours that cause it.

Clinical Holding

This training provides the skills to deliver essential care safely and effectively for a person who lacks capacity and is in their best interests.

Dementia Capable Care

The programme provides nursing and health care workers with the tools to care for those living at different stages of dementia.

Safety Pod Training

Upskill your staff with the essential knowledge to improve the safety of restrictive interventions when using the Safety Pod.

Training Recommendation Quiz

Designed for health and social care professionals.

Find the right CPI training for your team in under 60 seconds, just answer four quick questions.

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CPI Training Supports your Organisation

We work with organisations to foster safe and positive environments. Here’s how:

94%

of customers improved skills and confidence

74%

of healthcare organisations reduced challenging behaviour

64%

of customers achieved a 50% or greater reduction in the use of restraints

Renewal Training Programmes

We provide multiple renewal certification programmes for Certified Instructors, with virtual and blended delivery options.

Our Top Resources

Seven Verbal Intervention Strategies for Healthcare Professionals

Learn verbal de-escalation techniques to respond to a difficult patient with confidence. Download your free guide to seven effective strategies today.

Counsellor talking with a patient who is agitated

What's Behind the Aggression?

We discuss how the influence of precipitating factors can lead to aggressive behaviour.

Creating a Safe and Caring Hospital

Discover strategies to create a safer hospital, support staff well-being and improve employee retention. Download your free guide today.

Schedule a Consultation

Learn how CPI’s health care training programmes can benefit your organisation.