CPI Training for Other Service Industries
We train service-oriented professionals with the skills to manage and de-escalate disruptive situations and reduce conflicts. From insurance to retail and transport to security, we adapt our training to your company’s needs.
Training Programmes Designed to Ensure Safe and Respectful Workplaces
CPI training strategies and techniques focus on the Care, Welfare, Safety, and SecuritySM of staff and the individuals that reside in their facilities with evidence-based de-escalation and crisis prevention approaches.
CPI training programmes are suitable for various service industries, including retail, insurance, transport and security sectors.
Our Training Objectives
- Create a healthy working atmosphere
- Address negative behaviours in customers and coworkers
- Use prevention strategies to minimise conflicts
- Safely navigate crisis situations
Who Do We Train
We provide training to staff in customer-facing roles including lone workers, equipping them with the skills and confidence needed to effectively manage customer dissatisfaction and challenging situations.
Some of our valued clients
Training for Every Role and Risk Level
Most Popular Training Programmes
Our training helps staff prepare for and reduce conflicts, creating a safer workplace.
This programme focuses on prevention using verbal de-escalation skills.
Safety Intervention Foundation
Formerly known as MAPA, this training teaches staff de-escalation skills, non-restrictive and restrictive interventions.
Safety Intervention Advanced/Advanced & Emergency
Formerly known as MAPA, the programme focuses on more complex or extreme risk behaviours.
Additional training programme designed specifically for service-oriented professionals.
Prevention First™ Online Training
Designed for lower risk conflict resolution situations, it expands awareness of workplace conflicts and the behaviours that cause it.