Patricia Sunday

Recognising that all behaviour serves as a form of communication is essential, especially when individuals may use distress behaviours to communicate suffering. This topic examines the various factors that contribute to the development of distress behaviours, including chronic stress, trauma, cognitive functioning and other precipitating factors.

Delivering effective support requires an understanding that one approach does not fit all. Person-centred care starts with acknowledging that individuals are experts in their own lives, bringing valuable lived experiences that play a crucial role in shaping their care plans. This approach emphasises the importance of adapting to each person’s unique needs and perspectives.  

In crisis situations, it is important for staff to maintain professionalism and apply strategies that support rational detachment, enabling them to make clear, balanced decisions. This approach helps staff manage their responses and uphold effective, objective support.