Behaviour Management, De‑escalation and Conflict Training for your Organisation
Behaviour training that empowers organisations and staff alike to create safe and respectful environments.
Sectors We Work With
Whether your health care setting, our training programmes offer trauma-informed and person-centred training for all health care staff, from frontline and nursing teams through to reception and support staff.
Subscribe to Our Newsletter
Sign up to receive emails with industry news, tips, and resources from CPI.Subscribe
How it Works
Our Training Approach
Once you have registered with us, our team trains your staff and equip them with the necessary tools to effectively teach your organisation. This is our training framework — train-the-trainer — that turns employees into in-house behaviour leads.
Customer Success Stories
Success Stories: Positive Outcome, Safer Staff
Training for Every Risk Level
Most Popular Training Programmes
Our training helps staff prepare for and reduce conflicts, creating a safer workplace.
This programme focuses on prevention using verbal de-escalation skills.
Safety Intervention Foundation
Formerly known as MAPA, this training teaches staff de-escalation skills, non-restrictive and restrictive interventions.
Safety Intervention Advanced/Advanced & Emergency
Formerly known as MAPA, the programme focuses on more complex or extreme risk behaviours.
Full Training Suites by Sector
Discover our training programmes relevant for your sector.