A man and woman having a conversation at a reception desk in a hospital.

CPI De-escalation Training for Health Care

Empower all staff to create safe and trauma-informed environments.

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Occupational Violence and Aggression Training Designed to Manage Risk Behaviours

CPI training is designed to help health care professionals confidently prevent and respond to Occupational Violence and Aggression (OVA). From nursing and clinical teams to administrative and support staff, our training provides practical strategies to manage escalating behaviours and reduce harm. 

These strategies and techniques focus on the Care, Welfare, Safety, and SecuritySM of both staff and those in their care with evidence-based de-escalation, conflict reduction and crisis prevention approaches.

Training Designed to Manage Risk Behaviours

De-escalation Techniques
Equip healthcare professionals with evidence-based methods for de-escalation, conflict resolution and crisis prevention approaches, with a focus on Care, Welfare, Safety and Security.
Training Objectives
Learn how to prevent and respond to Occupational Violence and Aggression, intervene and de-escalate risk behaviours and reduce or eliminate the use of restraint.
Who Do We Train
CPI Training is suitable for health care organisations across different roles and settings, from front-line and nursing teams to reception staff and support personnel, in a variety of environments, including mental health departments and acute hospital settings.
"CPI training has been instrumental in reducing restrictive practices while improving patient outcomes. The results speak for themselves." 
Ross Nicholls, Clinical Nurse ConsultantTownsville Hospital and Health Service
Why we changed MAPA?
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Training for Every Risk Level

Most Popular Training Programmes

Our training helps staff prepare for and reduce conflicts, creating a safer workplace.

Verbal Intervention

This programme focuses on prevention using verbal de-escalation skills.

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Trauma-informed training.
Prevention and verbal de-escalation skills.

Safety Intervention Foundation

Formerly known as MAPA, this training teaches staff de-escalation skills, non-restrictive and restrictive interventions.

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Trauma-informed training.
Prevention and verbal de-escalation skills.
Disengagement safety techniques.
Risk assessment framework.
Physical intervention techniques.

Safety Intervention Advanced/Advanced & Emergency

Formerly known as MAPA, the programme focuses on more complex or extreme risk behaviours.

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Trauma-informed training.
Prevention and verbal de-escalation skills.
Additional non-restrictive and restrictive interventions for risk behaviour.
Explicit focus on safety intervention for extreme risk behaviour (including floor holding and other emergency interventions).
Disengagement safety techniques.
Risk assessment framework.
Physical intervention techniques.
Expanded decision-making skills.
Introduces the Brøset Violence Checklist.

Specialised Health Care Training Programmes

Additional training programmes designed specifically for health care professionals.

Prevention First Online Training
Designed for lower risk conflict resolution situations, it expands awareness of workplace conflicts and the behaviours that cause it.
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Clinical Holding
This training provides the skills to deliver essential care safely and effectively for a person who lacks capacity and is in their best interests.
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Dementia Capable Care
The programme provides nursing and health care workers with the tools to care for those living at different stages of dementia.
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Renewal Training Programmes

We provide multiple renewal certification programmes for Certified Instructors, with virtual and blended delivery options.

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Learn how CPI’s health care training programmes can benefit your organisation.