Beyond the Initial Training

Training matters. But what truly changes culture is what happens next.  

That’s why CPI stays with Certified Instructors, from planning and delivery to problem-solving and renewal. 

A shared mission, powered by your leadership 

When you certify with CPI, you join a global community of 42,000+ Certified Instructors who share a common purpose: creating calm, safe and confident environments where people can thrive.  

For more than 40 years, across 20,000+ organisations, this community has helped turn best practice into everyday practice, supporting colleagues, building skills and shaping safer cultures together. 

At the heart of this community is Care, Welfare, Safety and Security℠, a philosophy grounded in empathy, meaningful connection, personal safety and security.  

You will also have ongoing support that helps you stay on track:

• 24/7 access to the Instructor Portal for instructional videos
• Access to second-to-none Customer Care Support
• Ready-to-use tips through webinars, ebooks and emails.
• And when you need a quick sounding board, free 30-minute guidance calls with CPI trainers mean you never have to lead alone. 

So, what does this look like day to day? 

What “partnership” looks like in practice 

Every course you lead helps create calmer schools, safer hospitals and more confident care services, grounded in Care, Welfare, Safety and Security℠.  

It is our antidote to fear and anxiety, and it is the shared language that links classrooms, wards and care settings around the world. When you step into this network, you’re not training in isolation. You are contributing to something bigger than a single course or cohort. 

At CPI, we see our role as a partner at your side, not simply a provider of training days. 

As you become a CPI customer 

From day one, our Customer Care Specialists ensure you're not only certified, but confident and fully supported to succeed. We will: 

• Clearly explain the train-the-trainer model so you can position it internally, brief leaders and plan your programme timeline. 
• Activate and walk you through your online account, including where to find essential tools and how to add colleagues. 
• Explain your certification agreement in simple language, including what’s required for renewal and quality assurance. 
• Signpost online learning modules so new instructors and team members can build knowledge quickly. 
• Troubleshoot technical issues, from access queries to downloading resources, so momentum isn’t lost.  

As you prepare to lead training 

When you’re getting ready to deliver, we move from onboarding to practicalities, making preparation straightforward and focused on outcomes. We’ll help you: 

• Locate all the right resources (slides, guidance notes, handouts) in one place. 
• Order participant materials in good time, with advice on quantities and editions for mixed teams. 
• Plan your delivery: session sequencing, time allocations and adapting to different roles (e.g., classroom staff vs. senior leaders; ward teams vs. community settings). 
• Manage set-up and participant success, including room layout, accessibility considerations, pre-course communications and how to capture attendance. 
• Issue Blue Card® recognition correctly and consistently, so participants understand what they’ve achieved and how to apply it. 

Ongoing support as a Certified Instructor 

After delivery day, you’re still supported by a responsive partnership, so you can sustain practice, evidence impact and keep your programme current.  

Here’s how we continue to support you every step of the way: 

• Help to document training (what to record, how to store it and what matters for audit and reflection). 
• Website navigation and account support, including adding new cohorts and retrieving past records. 
• Newsletters, webinars and blogs that keep your knowledge fresh and provide ready-to-use learning moments for team briefings. 
• Customer Care 8:00–17:00 (Mon–Fri) by phone, with out-of-hours email support from our International Customer Care team, so urgent queries never wait.
• Opportunities to offer feedback so we can refine resources and continually improve your programme over time. 
• Renewal reminders so dates never creep up on you, alongside guidance on preparing evidence for confident recertification. 
• Regular updates so your materials and approach stay aligned with the latest best practice. 

Did you know? You can book a free 30-minute guidance call with a CPI trainer to talk through a behaviour you’re managing, explore a sensitive scenario, or sense-check your next delivery plan. Speak to the Customer Care team to arrange this.  

Speak to a CPI Trainer (free guidance call) 

Some moments call for a quick conversation with a seasoned practitioner. As a Certified Instructor, you can at any time in your journey request a free 30-minute guidance call with a CPI trainer for advice on: 

• • • Preparing or adapting your next session for your organisation 

• • • Talking through a specific behaviour or situation you’re unsure about 

• • • Aligning your approach with local policy and best practice 

This works whether you work in Education (e.g., transitions, consistent language, calm classrooms) and Health and Social Care (e.g., therapeutic relationships, governance, risk reduction). No forms to wade through, just practical guidance when you need it. 

Quick contacts and getting help fast 

No question is too big or small!  Our Customer Care Promise is straightforward: we communicate honestly, knowledgeably and promptly; we own and resolve your concerns; and we uphold Care, Welfare, Safety and Security℠ for all. When support can't wait, here's the simplest way to reach us: 

Email: CPICustomerCare@crisisprevention.com 
UK: 0161 929 9777 IRE: 1800 551 578   

What does that mean in practice?  

Rapid help with account access, ordering participant materials, Blue Card® queries, website navigation, documentation tips and renewal reminders, so you keep momentum without losing time. 

If your question is about delivery decisions or a specific behaviour, you can also book a free guidance call with a CPI trainer for tailored, sector-aware advice.

CPI is more than a training date in the diary. 

CPI is more than a training date in the diary. It’s a partnership focused on safer practice and human-centered outcomes. From expert-led, evidence-based content to responsive support, we help you create calm, safe and confident environments. 

Is your organisation looking at becoming RRN compliant? 

How CPI Can Help you Being RRN Compliant.

 Learn More

Looking ahead together 

What matters now is the difference you make on wards, in classrooms and in homes.  

With your dedicated support team, the Instructor Portal, our free Library and free 30-minute guidance calls, you have practical tools, skilled trainers and clear guidance to keep your programme creating calm, safe and confident environments whether you work in Education or Health and Social Care.  

Whether you’re planning renewal or facing a tricky incident tomorrow morning, you don’t have to navigate it alone. Progress is built through steady, well-supported practice; we’ll continue to provide evidence-based content, responsive care and real-world advice so training becomes everyday safety.