CPI Verbal Intervention Training

CPI Verbal Intervention programme trains staff to respond to crisis situations with a focus on prevention using verbal de-escalation skills and strategies where restraint is inappropriate.

A despondent man with his head in his hands.

Training Outline

Key Features of the Training

CPI Verbal Intervention incorporates trauma-informed and person-centred approaches. We recommend this training for professionals who work in environments that require them to manage and respond to escalating behaviour but not restrictive or physical intervention techniques. Participants will engage with seven modules, starting from understanding behaviours to post-crisis assessment. 

A man arguing with two other men wearing keffiyehs.

Recognise & Respond to Crisis Behaviour

Participants learn to recognise signs of distress and gain a broad range of tools to help them intervene early to prevent conflict and escalation. They’ll gain a clear understanding of using the right skills at the right time to effectively de-escalate when conflict arises, so that a behavioural crisis doesn’t occur. 

Two men in keffiyehs leading a meeting.

Best Practice in Adult Learning

CPI Verbal Intervention is based on the latest principles in adult learning with an emphasis on simple strategies that can be immediately used by your entire staff. 

A check mark in front of an outline of a person.

Evidence-Based & Internationally Accredited

Our evidence-based approach has been successfully used for over 40 years and is nationally and internationally accredited by IACET, RRN Training Standards, RQF and CPD. 

Benefits of CPI Verbal Intervention Training

Minimise Staff Time Off the Floor
Our online, tablet-friendly, course allows individuals to carry out learning in their own time. This is then supported by applied follow-up classroom practice.
Compliant with Statutory and Legal Requirements
We ensure that all our training programmes are completely up to date with current legislation.
Employee Performance and Better Outcomes
Preventing workplace crisis reduces staff burnout and increases feelings of safety and job satisfaction. By reducing conflict situations, it increases staff confidence and improves outcomes for the people you support.

Business impact

Our Training Supports your Organisation.

We work with organisations to foster safe and positive environment. Here’s how.


of Customers Improved Skills and Confidence


of Organisations Have Seen a Reduction in Crisis Behaviour


Years of Experience

How it Works

We guide you on selecting the most suitable programmes for your needs, train your staff and equip them with the necessary tools to effectively teach your organisation.

Schedule a consultation

Book a consultation or call us to schedule an instructor certification programme or a blended learning course for your organisation.
Schedule a Consultation

We train you

We train your selected staff member to the deliver the programme across your organisation in order to strengthen and develop the existing knowledge and skills of your teams. After training, we support your trainer with classroom materials and ongoing consultation.

You train your staff

We enable you to combine our evidence-based practices with your organisation’s policies and procedures to ensure that training is consistent across your organisation. We then support your trainer to help deliver training effectively, ensuring your return on investment.

Other Programmes

Most Popular Training Programmes

Our training helps staff prepare for and reduce conflicts, creating a safer workplace.

Verbal Intervention

This programme focuses on prevention using verbal de-escalation skills.

Schedule a Consultation
Trauma-informed training.
Prevention and verbal de-escalation skills.

Safety Intervention Foundation

This training teaches staff de-escalation skills, non-restrictive and restrictive interventions.

View Programme
Trauma-informed training.
Prevention and verbal de-escalation skills.
Disengagement safety techniques.
Risk assessment framework.
Physical intervention techniques.

Safety Intervention Advanced/Advanced & Emergency 

The programme focuses on more complex or extreme risk behaviours. 

View Programme
Trauma-informed training.
Prevention and verbal de-escalation skills.
Additional non-restrictive and restrictive interventions for risk behaviour. 
Explicit focus on safety intervention for extreme risk behaviour (including floor holding and other emergency interventions). 
Disengagement safety techniques.
Risk assessment framework.
Physical intervention techniques.
Expanded decision-making skills.
Introduces the Brøset Violence Checklist.

Full Training Suites by Sector

Discover our training programmes relevant for your sector.

Training programmes for schools to create safe and positive environments.
View Education Programmes
Health Care
Training programmes for health care professionals to create safe and trauma-informed environments.
View Health Care Programmes
Other Service Industries
Training programmes for service-oriented professionals to manage and de-escalate disruptive situations and reduce conflicts.
Other Service Industries Programmes

Schedule a Consultation

Learn how Verbal Intervention Training can benefit your organisation.