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Customer Care Specialist - Based in Newcastle-Under–Lyme


SUMMARY
Based within CPI international’s Customer Care Team. The appointed person will work within a team of Customer Service Specialists to provide outstanding service to existing customer organisations and Certified Instructors including responding to telephone and email questions and queries. Calling Customers in advance of attending their training programmes.

The person will work with the wider operations to ensure process are streamlined and efficient.


ESSENTIAL RESPONSIBILITIES
Supporting operational change within the team to ensure efficient and effective use of resources.

  • Resolving customer queries (telephone/email /online)

  • Talking incoming and making outgoing telephone calls.

  • Respond to internal and external information requests / queries

  • Review and monitor recorded trainings on the CPI website

  • Collation and review of customer feedback

  • First line of response for customer complaints

  • Monitoring adherence to CPI and regulatory body standards

  • Maintenance of customer records (Microsoft Dynamics CRM)

  • Reports

Work closely with others within the wider Operations Team including Finance and Training Delivery

Download a full job description.

Please apply by emailing your CV and any additional information to the Customer Care Manager Rachael Foden rfoden@crisisprevention.com by 30/06/2023.

Senior Business Development Manager - Manchester based


SUMMARY
The Senior BDM will work with the Sales Manager with a new business brief within the children’s care and education sectors across defined postcode areas. We’re looking for an ambitious, tenacious, entrepreneurial, proactive individual, looking for a continued step in sales.

We don’t expect applicants to have sector experience, but a proven sales track record is a prerequisite. Training will be provided to help adapt your skills to this role. Over time we expect that the successful applicant will develop within the company and specialise their skills. This is an exciting opportunity for the right candidate to grow the CPI market share within their postcode area. BDMs at CPI have regularly exceeded OTE and promotional opportunities for proven candidate are realistic.


ESSENTIAL RESPONSIBILITIES

  • Accountable for 2023 personal target within the relevant sector.

  • Meets assigned targets for profitable sales volume, market share, and other key financial performance objectives.

  • Comfortable on the phone and able to develop and nurture new customer relationships.

  • Identify leads / opportunities via phone / social media and personal mailers.

  • Achieves assigned organisational objectives for Sales.

  • Ability to manage personal territory / time in a way that enables growth.


Download a full job description.

Please apply by emailing your CV and any additional information to our Head of Sales Andrew Naughton (anaughton@crisisprevention.com).

 


About us

If you want to work for a company where your work matters, your contribution is recognised, and you can feel good about what you do, consider working for CPI.

CPI employees care about making the world a better place. You can feel it when you talk to us, see it when you step into our training classes, and feel it when you meet people who’ve used our strategies to help people in their care. To us, Care, Welfare, Safety, and Security℠ is not only the core of our training programmes. This philosophy guides us in all we do.
We treat our customers, guests, and each other with dignity and respect. We are stewards of these principles.

Our mission is to provide our customers with training and resources to ensure safety for themselves, their colleagues, and the people in their care. We strive to provide our customers with a personal customer service experience each and every time they interact with us because we believe business should be personal.

Our Employment Philosophy
Wherever your professional talents lie, you will find rewarding work at CPI. You should consider joining us because we:
  • Recognise all employees as important, integral parts of our team.
  • Have hardworking employees who excel at what they do.
  • Promote qualified candidates from within whenever we can.
  • Provide a safe and pleasant workplace that embraces Care, Welfare, Safety, and Security℠.
  • Encourage employees to expand their knowledge and value to the company through educational opportunities.
  • Honour the value and strength of cultural diversity.
Equal Employment Opportunity
We are an equal opportunity employer. All employment decisions are based on merit, qualifications, and competence. Our employment practices are not influenced or affected by an applicant’s or employee’s race, colour, religion, gender, sexual orientation, marital status, national origin, age, disability unrelated to ability to do a job, or any other characteristic protected by law. This policy governs all aspects of employment, promotion, assignment, termination, and other terms, conditions, and privileges of employment.

See our Recognition of the Modern Slavery Act 2018.