Dealing with individuals who are noncompliant in one way or another can be an everyday occurrence for staff members who work in the human services field. Your effective response to this kind of behavior is often the key to avoiding a physical confrontation with an individual in distress.

With this resource, you’ll learn how to:

• Remain calm
• Isolate the individual
• Watch your body language
• Keep it simple
• Use reflective questioning 

Fill out the form and put this resource to use today! 

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