A woman leading a CPI training.

Frequently Asked Questions

Explore our frequently asked questions. If you need further clarification, more info or would just prefer to speak to someone, don't hesitate to contact us.

Organizations love the results they achieve for both staff and service users. 89% of schools improved staff skills and confidence. 74% of health care facilities reduced challenging behavior. 58% of organizations reduced workers’ compensation claims by more than one-third. And some eliminate restraint use entirely. Other benefits include reducing injuries, complying with laws and standards, improving staff confidence, and preventing challenging behaviors from occurring at all.

Our train-the-trainer framework certifies your staff to become de-escalation and crisis prevention experts, who teach and apply these new skills and behaviors to staff across your organization.

Our proven model allows you to customize your training based on roles and risk levels, ensuring the right staff receive the right training. And when staff have the training they need to feel safe and confident in the workplace, you increase your retention and job satisfaction rates.

Learn more about our training approach.

The right people to teach your in-house trainings are the staff members who lead by example. If you champion best practices, that’s you!

Find your CPI training program here.

You can get CPI Instructor training partially online. With our blended learning platform, you start with two to three hours of online learning at a time and place that works for you. Then you finish training with three days in the classroom. If you prefer to learn entirely in person, our traditional four-day classroom option is the choice for you.

Find your CPI trianing program here.

You also have flexibility when it comes to where to get training.

One option is to host a training right onsite at your organization. With this choice, we come to you. To learn more about onsite training, schedule a consultation with us.

Another option is to come to us. With this choice, you travel to a regularly scheduled public training in a city near you. Find a CPI training program near you.

This depends on your organization’s goals and size. The more Instructors you have on staff, the more experts you have to train other employees, problem solve, review policies, debrief incidents, and help staff prevent future incidents from occurring at all. Having the right number of Instructors also helps you manage turnover with fewer bumps in the road. And of course a group home with 12 staff, a school district with 1,500 personnel, and a hospital system with 200,000 employees will all have different needs. Want help determining how many Instructors will benefit your organization? Get in touch!

Workplace violence prevention is everyone’s responsibility. And prevention training truly equates to reducing violence. That’s why most organizations aim to train everyone who has an opportunity to de-escalate and prevent, which is everyone who comes into contact with the people you serve. While not all staff face the same level of risk, all staff benefit from some degree of training. Want help determining who needs awareness training and who needs full training? We’re happy to help you determine which techniques will benefit which groups of staff.

There’s loads of evidence that CPI training truly works. That said, teaching staff everything they need to know about how to manage and prevent crisis situations would be difficult to achieve in a single training session. That’s why it’s important for your staff trainings to be an ongoing process. The best-practice strategies we’ve developed over the years make up the CPI Training Process. With training at the center, these components bolster your ongoing efforts to equip staff with time-tested strategies.

The CPI Training Process Diagram

We know that time to train staff is tough to find. It’s also costly to schedule replacement staff. That’s why we created our blended-learning platform, which combines online and classroom training. It allows you to train more staff in less time.

When it comes to ongoing training, we have loads of solutions for you. Our eLearning options include Video on Demand, webinars, podcasts, and online courses available in our Learning Management System and your Instructor account.

You bet. Whatever you’re facing, we offer you more delivery options than any other training provider. As an Instructor, you can teach deep-dive content on topics like autism and physical skills. You can also teach on topics like workplace bullying, substance abuse, mental illness, intervening alone, dealing with weapons, and so much more. Need to teach parents and caregivers? Try our Sharing Strategies workbook! With CPI, you have countless options to make your trainings relevant and fresh. You could train for 10 years, address dozens of issues, and never teach the same program twice!

To maintain your two-year CPI Instructor certification, we have quality standards for you that work in harmony with our quality support. The standards help you build confidence and competence as an Instructor so you can be the best trainer you can be.

Not at all. In fact, with proper implementation of CPI, you’ll reduce or even eliminate the use of restraint. That’s why if you have a hands-off policy or you need to comply with restraint reduction standards, CPI training is for you. The emphasis is on prevention—and on using physical restraint only as a last resort. The training teaches you the risks of restraint, how to identify true last-resort situations, and how to use nonharmful holding skills only when a person presents an immediate physical danger to self or others. You’ll learn how to use physical skills only when they can’t be avoided, always for as brief a time as possible, and never in a way that involves pain, coercion, or compliance. If you choose, you can omit holding skills from the trainings you teach. And we’re always here to help you advocate that the safest restraint is the one that’s never used. After all, Prevention is our middle name. And it’s why we created the Restraint Reduction Network™.


Schedule a consultation to learn more about how CPI training programs can help your organization meet regulatory standards.