Download this free resource for offering positive, realistic, and motivating choices and consequences.

What really works when it comes to de-escalating anxious, hostile, or challenging behavior?

Do you ever deal with someone whose anger, fear, or frustration veers a situation off the rails?

Setting effective limits is one of the most powerful ways to steer a situation back on track and help someone make positive choices.

With this resource, you’ll learn: 

• The difference between setting a limit and issuing an ultimatum.
• Ways to set limits that make the person feel respected and supported.
• Preventive, verbal, and nonverbal ways to set limits.
• CPI’s 5-Step Approach to Setting Limits.

You’ll also get a list of key starter phrases, sample scenarios, and an action plan for making setting limits second nature. Use this guide when leading a lunch-and-learn, a practice session with staff, or as a personal communication skills resource.